Balloting starts today for the 2018 Elliott Readers’ Choice Customer Service Awards, brought to you by Allianz Travel Insurance, an annual recognition of companies that offer outstanding customer support and service. The post Which companies have the best customer service? It’s time to cast..
After Sam’s Club charges Sharon Guo for items it can’t ship — and then fails to refund her for the items — she reaches out to our advocacy team for help. Can we fix her problem
The subscription box service has exploded in recent years. It’s now possible to order everything from gourmet meals to luxury apparel to post-apocalypse survival gear
Donald Trump’s announcement that he would like to decertify the Iran nuclear deal – if it really happens and that is far from certain – could reimpose sanctions on Iran.
Two photos that show why North Korea isn’t going to be threatening anybody with nuclear missiles anytime soon. And one that shows why Kim Jong-Un is winning the insult battle. ▲ Check Orang Airport – 41°25’49.12″N – 129°38’45.95″E – on Google Earth
When Virgin Atlantic changes its schedule, Amanda Ramirez is offered a new flight that doesn’t work for her. Had her travel agent informed her of the change sooner, she might have been able to cancel her itinerary. Now, her agent refuses to refund her money, and Virgin says it’s the agency’s..
Stella Clark is traveling through Europe when she receives an alert of a schedule change to her upcoming Airberlin flight — one that turns a four-hour jaunt into a 29-hour overnight journey. Why won’t the airline allow her to cancel this unpleasant itinerary?
When Haris Khan participates in a cashback program with LivingSocial, it shortchanges him by $130. Can this advocate help him find the money?
I’m another enthusiast for those classic British folding bikes, the Brompton. I’ve clearly had mine for a long time, here’s a comparison between my Brompton and two other bikes in my small collection, from nine years ago. The other day I went for a ride on a new Brompton – an electric one – with Simon Calder, England’s favourite travel journalist and my co-driver through Kazakhstan , Kyrgyzstan and Uzbekistan on my recent Silk Road by MGB odyssey.
TomTom has long been known for their ridiculously simple (and awesome) GPS devices. Once I finally ditched my printed Mapquest driving directions back in the dark days of the 1990s [ shudder ], my first foray into “high-tech” mapping was a TomTom GPS. So, I’ve always been fond of them.
Helen Nitkin and Adrienne Wong don’t know one another. But they do have one thing in common: Both have recently had their Global Entry revoked for failing to declare their purchases made overseas. Will our advocates be able to get their trusted traveler status reinstated
Corey Morgan is looking for a little sympathy from American Airlines, and she gets it. But now, she wants more. The post My husband doesn’t want to fly any airline ever again.
When Ricardo Perez discovers a urine-soaked mattress at an Airbnb rental, he thinks he’s entitled to a refund. Airbnb disagrees. That’s when Perez calls on our advocacy team.
Join Vagabondish on Twitter and Facebook . I have a helluva time finding good luggage. Stylish bags tend to be too stodgy and “executive.” Functional bags tend to be too backpacker-esque and … functional .
I’ve been riding bikes in Shanghai and Beijing, on my MGB Silk Road trip across Asia. On my first visits to China there were lots of bicycles. Over the years the numbers went down and down, part fashion (people wanted cars) and part government policy (cars were tomorrow, bicycles were history).
How long is too long to wait to register a complaint about the way you were treated? Writer Mason Cooley said, “Procrastination makes easy things hard and hard things harder.” This case is an example of how procrastination can make resolving a travel complaint not just harder but perhaps even…
Does anyone not have a car rental horror story like Dave Dzurick’s? When Dzurick, a project manager from Tucson, Ariz., rented a car from Hertz in Milwaukee recently, a representative asked him if he wanted an upgrade. No mention of the cost.
Join Vagabondish on Twitter and Facebook . It’s finally — almost … pretty much … not really — spring here in New England
Alyson Marlin and her husband were rerouted mid-trip, from a British Airways flight to an Airberlin flight. When they landed, neither British Airways or Airberlin had their luggage. They spent the entire nine-day trip without their bags
Kirk Miller’s case against Samsung is compelling. It involves a badly botched repair and a corporation that went into “quiet” mode, as companies do all too well.
Dong Heon Kim asked if we could help get him a refund from ExploreTrip after he was denied boarding on his recent Air Canada flight from Seattle to South Korea. Unfortunately, Kim is just one of a steady stream of would-be travelers we have seen recently, who have shown up at the airport ready for..
Don Litchfield’s car rental on Hawaii’s Big Island was a case of good news and bad news. The good news: Dollar Rent A Car’s agent offered him a “free” upgrade to a larger SUV because Litchfield would be transporting a wheelchair. The bad news: a final bill that was more than double what he had..
Frank Pirri asked us for help with not one but two Princess World Cruises that he and his wife needed to cancel because of a sudden, serious medical diagnosis. But without travel insurance we thought that they would be out of luck
Yes, Jeff, there is a Santa Claus. And Macy’s can prove it. The post Should Macy’s pull its Santa ad and apologize?
John Kroner has been an annual guest at the Holiday Inn Express Branson-Green Mountain Drive in Branson, Mo., since 1999. But his most recent stay there left him sweltering in his bed when a motion detector in the room automatically turned off the air conditioner.
After witnessing a horrific crime in front of her home, Holly Jackson needed to cancel the Spirit Airlines tickets she purchased through CheapOair.com.
WOW Airlines lost David Robinson’s daughter’s luggage and abandoned her in an airport that she wasn’t supposed to fly into. What does WOW owe his daughter?
Swiss International Air damaged Hussan Ijaz Butt’s checked bag on a recent flight from Karachi, Pakistan, to Madrid. The circumstances of his claims are a little — no, a lot — unusual. The post No, Swiss won’t assume responsibility for $170,000 worth of samples appeared first on Elliott
Mary Puchein wants her $499 back. The post HotelsOne took my money — can you help me get it back? appeared first on Elliott.
Judy Weidel’s flight from Rome to Palermo, Italy, is rescheduled, but no one bothers to tell her. She has to cancel a hotel and find a place to stay — at her own expense. The post Vueling rescheduled my flight, but didn’t bother to tell me appeared first on Elliott