Author Archive for WaincAbaria

My travel agent neglected to inform me of my schedule change

When Virgin Atlantic changes its schedule, Amanda Ramirez is offered a new flight that doesn’t work for her. Had her travel agent informed her of the change sooner, she might have been able to cancel her itinerary. Now, her agent refuses to refund her money, and Virgin says it’s the agency’s..

Airberlin changed my flight and added a 19-hour layover

Stella Clark is traveling through Europe when she receives an alert of a schedule change to her upcoming Airberlin flight — one that turns a four-hour jaunt into a 29-hour overnight journey. Why won’t the airline allow her to cancel this unpleasant itinerary?

Electric Bromptons, Brompton Racing, noted Brompton Riders

I’m another enthusiast for those classic British folding bikes, the Brompton. I’ve clearly had mine for a long time, here’s a comparison between my Brompton and two other bikes in my small collection, from nine years ago. The other day I went for a ride on a new Brompton – an electric one – with Simon Calder, England’s favourite travel journalist and my co-driver through Kazakhstan , Kyrgyzstan and Uzbekistan on my recent Silk Road by MGB odyssey.

TomTom Spark 3: A Next-level Fitness Tracker for Adventurous Travelers

TomTom has long been known for their ridiculously simple (and awesome) GPS devices. Once I finally ditched my printed Mapquest driving directions back in the dark days of the 1990s [ shudder ], my first foray into “high-tech” mapping was a TomTom GPS. So, I’ve always been fond of them.

My Global Entry was revoked for a simple mistake. Can you help me?

Helen Nitkin and Adrienne Wong don’t know one another. But they do have one thing in common: Both have recently had their Global Entry revoked for failing to declare their purchases made overseas. Will our advocates be able to get their trusted traveler status reinstated

Share Bicycles in China

I’ve been riding bikes in Shanghai and Beijing, on my MGB Silk Road trip across Asia. On my first visits to China there were lots of bicycles. Over the years the numbers went down and down, part fashion (people wanted cars) and part government policy (cars were tomorrow, bicycles were history).

Why you shouldn’t wait 15 months after your trip to make a complaint

How long is too long to wait to register a complaint about the way you were treated? Writer Mason Cooley said, “Procrastination makes easy things hard and hard things harder.” This case is an example of how procrastination can make resolving a travel complaint not just harder but perhaps even…

Slimy new car rental tricks you need to know now

Does anyone not have a car rental horror story like Dave Dzurick’s? When Dzurick, a project manager from Tucson, Ariz., rented a car from Hertz in Milwaukee recently, a representative asked him if he wanted an upgrade. No mention of the cost.

Why is my delayed baggage only worth $350?

Alyson Marlin and her husband were rerouted mid-trip, from a British Airways flight to an Airberlin flight. When they landed, neither British Airways or Airberlin had their luggage. They spent the entire nine-day trip without their bags

The one thing you need to know before you leave for the airport

Dong Heon Kim asked if we could help get him a refund from ExploreTrip after he was denied boarding on his recent Air Canada flight from Seattle to South Korea. Unfortunately, Kim is just one of a steady stream of would-be travelers we have seen recently, who have shown up at the airport ready for..

Knowing what to do won’t help if you don’t do it

Don Litchfield’s car rental on Hawaii’s Big Island was a case of good news and bad news. The good news: Dollar Rent A Car’s agent offered him a “free” upgrade to a larger SUV because Litchfield would be transporting a wheelchair. The bad news: a final bill that was more than double what he had..

No cruise, no insurance and no refund? Not so fast!

Frank Pirri asked us for help with not one but two Princess World Cruises that he and his wife needed to cancel because of a sudden, serious medical diagnosis. But without travel insurance we thought that they would be out of luck

What’s up with these motion detectors in my hotel room?

John Kroner has been an annual guest at the Holiday Inn Express Branson-Green Mountain Drive in Branson, Mo., since 1999. But his most recent stay there left him sweltering in his bed when a motion detector in the room automatically turned off the air conditioner.

No, Swiss won’t assume responsibility for $170,000 worth of samples

Swiss International Air damaged Hussan Ijaz Butt’s checked bag on a recent flight from Karachi, Pakistan, to Madrid. The circumstances of his claims are a little — no, a lot — unusual. The post No, Swiss won’t assume responsibility for $170,000 worth of samples appeared first on Elliott

Vueling rescheduled my flight, but didn’t bother to tell me

Judy Weidel’s flight from Rome to Palermo, Italy, is rescheduled, but no one bothers to tell her. She has to cancel a hotel and find a place to stay — at her own expense. The post Vueling rescheduled my flight, but didn’t bother to tell me appeared first on Elliott

Why do companies take their time with a claim?

This is not a story about Margaret Gordon’s $600 cocktail dress, the one that got ruined on the Queen Mary transatlantic crossing. The post Why do companies take their time with a claim? appeared first on Elliott.