Corey Morgan is looking for a little sympathy from American Airlines, and she gets it. But now, she wants more. The post My husband doesn’t want to fly any airline ever again.
When Ricardo Perez discovers a urine-soaked mattress at an Airbnb rental, he thinks he’s entitled to a refund. Airbnb disagrees. That’s when Perez calls on our advocacy team.
Join Vagabondish on Twitter and Facebook . I have a helluva time finding good luggage. Stylish bags tend to be too stodgy and “executive.” Functional bags tend to be too backpacker-esque and … functional .
I’ve been riding bikes in Shanghai and Beijing, on my MGB Silk Road trip across Asia. On my first visits to China there were lots of bicycles. Over the years the numbers went down and down, part fashion (people wanted cars) and part government policy (cars were tomorrow, bicycles were history).
How long is too long to wait to register a complaint about the way you were treated? Writer Mason Cooley said, “Procrastination makes easy things hard and hard things harder.” This case is an example of how procrastination can make resolving a travel complaint not just harder but perhaps even…
Does anyone not have a car rental horror story like Dave Dzurick’s? When Dzurick, a project manager from Tucson, Ariz., rented a car from Hertz in Milwaukee recently, a representative asked him if he wanted an upgrade. No mention of the cost.
Join Vagabondish on Twitter and Facebook . It’s finally — almost … pretty much … not really — spring here in New England
Alyson Marlin and her husband were rerouted mid-trip, from a British Airways flight to an Airberlin flight. When they landed, neither British Airways or Airberlin had their luggage. They spent the entire nine-day trip without their bags
Kirk Miller’s case against Samsung is compelling. It involves a badly botched repair and a corporation that went into “quiet” mode, as companies do all too well.
Dong Heon Kim asked if we could help get him a refund from ExploreTrip after he was denied boarding on his recent Air Canada flight from Seattle to South Korea. Unfortunately, Kim is just one of a steady stream of would-be travelers we have seen recently, who have shown up at the airport ready for..
Don Litchfield’s car rental on Hawaii’s Big Island was a case of good news and bad news. The good news: Dollar Rent A Car’s agent offered him a “free” upgrade to a larger SUV because Litchfield would be transporting a wheelchair. The bad news: a final bill that was more than double what he had..
Frank Pirri asked us for help with not one but two Princess World Cruises that he and his wife needed to cancel because of a sudden, serious medical diagnosis. But without travel insurance we thought that they would be out of luck
Yes, Jeff, there is a Santa Claus. And Macy’s can prove it. The post Should Macy’s pull its Santa ad and apologize?
John Kroner has been an annual guest at the Holiday Inn Express Branson-Green Mountain Drive in Branson, Mo., since 1999. But his most recent stay there left him sweltering in his bed when a motion detector in the room automatically turned off the air conditioner.
After witnessing a horrific crime in front of her home, Holly Jackson needed to cancel the Spirit Airlines tickets she purchased through CheapOair.com.
WOW Airlines lost David Robinson’s daughter’s luggage and abandoned her in an airport that she wasn’t supposed to fly into. What does WOW owe his daughter?
Swiss International Air damaged Hussan Ijaz Butt’s checked bag on a recent flight from Karachi, Pakistan, to Madrid. The circumstances of his claims are a little — no, a lot — unusual. The post No, Swiss won’t assume responsibility for $170,000 worth of samples appeared first on Elliott
Mary Puchein wants her $499 back. The post HotelsOne took my money — can you help me get it back? appeared first on Elliott.
Judy Weidel’s flight from Rome to Palermo, Italy, is rescheduled, but no one bothers to tell her. She has to cancel a hotel and find a place to stay — at her own expense. The post Vueling rescheduled my flight, but didn’t bother to tell me appeared first on Elliott
When DirecTV promises Stephanie Esparza it will waive the charge for a premium channel, she’s shocked by her next monthly bill.
When Lawrence Kessler’s luggage is diverted to Vienna, he buys $48 worth of new clothes — a modest amount by European standards. Now his airline, Airberlin, refuses to cover those costs
Olivier Coispeau booked a one-night stay on Priceline.com at the Holiday Inn Garden Court A1 Sandy-Bedford, near Cambridge, England. But when he and his family arrived at the hotel, they were in for a surprise.
“Any update?” The post The five stages of consumer rejection appeared first on Elliott.
This is not a story about Margaret Gordon’s $600 cocktail dress, the one that got ruined on the Queen Mary transatlantic crossing. The post Why do companies take their time with a claim? appeared first on Elliott.
Andrew Ong didn’t expect anything to go wrong with the flight he booked for his friend’s wedding. But when it did, he expected the companies involved — WestJet, Delta and Chase Ultimate Rewards — to help him fix it. They didn’t The post Three parties denied me a flight and compensation —..
Raphael Milion paid $950 for his Toshiba laptop.
Sally Holman-Hebert has an auto loan with Toyota Financial Services. But back in April, things started going haywire with her account. Although she still owed $4,000 on her loan, Toyota zeroed out her account and sent a letter in the mail releasing the lien.
Can our advocates help Daphne Elliott — no relation — resolve the “damage” claim Enterprise is trying to charge her?
After Laura Rothert returns her rental car to Alamo, she receives a demand for payment for damages she didn’t cause — and Alamo is threatening to send the bill to collections. Can our advocates get Alamo to stop pursuing Rothert? The post Another bill from Alamo