Author Archive for varempams

I thought I was paying for checked luggage, not priority boarding

When Mary Lou Hartline buys an American Airlines ticket, she inadvertently pays extra for priority boarding instead of checked bags. Can she undo the mistake? The post I thought I was paying for checked luggage, not priority boarding appeared first on Elliott

Two Steps Forward – along the Camino Santiago

I had the pleasure on Tuesday night of launching the new Graeme Simsion and Anne Buist novel Two Steps Forward . In alternating chapter as Martin (recently divorced English engineer) and Zoe (recently widowed Californian artist) they set out to walk the Camino Santiago. From their starting point in Cluny in Central France the Way of St James is a 2000km pilgrim trail leading to Santiago de Compostela in north-west Spain.

Can Spirit Airlines come to this passenger’s rescue?

When Alex Avila agrees to be voluntarily bumped from his Spirit Airlines flight, he is happy to receive travel vouchers that will allow him to visit his father before his dad’s upcoming deployment. But will he be able to use his vouchers on the dates he needs?

TripAdvisor advertised a cancellation policy, but the hotel won’t honor it

Adelaide Northrop’s preferred accommodation in St John, U.S. Virgin Islands, is unavailable so she books an alternative hotel through Tripadvisor that is advertised as having a zero penalty cancellation policy. When her first choice suddenly offers her a reservation, she happily confirms.

Get out of my store! What to do when you’re denied service

When Arlene Morzinsky tried to check in for her recent JetBlue Airways flight to New Orleans, the airline told her that her business wasn’t welcome. The post Get out of my store! What to do when you’re denied service appeared first on Elliott

Here’s what happens when you use a consolidator and then miss your flight

Joe Barrett booked tickets through ExploreTrip for a flight to Italy. Unfortunately, on the day of his departure, he arrived at the airport too late for check-in and missed his flight. The post Here’s what happens when you use a consolidator and then miss your flight appeared first on…

I was bumped from my Spirit flight. Wasn’t I?

When Bob Fournier received an email from Spirit Airlines indicating that his flight had been rescheduled, he thought he had been bumped. From where he sat, he was facing the same circumstances as if he had been involuntarily denied boarding: Not only was he unable to fly home at the originally…

I was detained in Abu Dhabi. Shouldn’t American pay my expenses?

Caroline Martorano was on her way back to the U.S. from Sri Lanka, and during a stopover in Abu Dhabi, she says she was detained for not being appropriately dressed, causing her to miss her connecting flight. She also says her detainment was American Airlines’ fault because it tried to charge a..

How Air New Zealand rekindled one passenger’s loyalty

Clark Fetridge thought his recent vacation to Australia and New Zealand would be a perfect opportunity to catch up on his in-flight e-book reading. The post How Air New Zealand rekindled one passenger’s loyalty appeared first on Elliott.

Help! I believe that an Air Canada agent damaged my visa

Douglas Greenfield wasn’t expecting to be grounded when he departed for his vacation – let alone that a gate agent would cause it to happen. Yet he found himself prevented from boarding his Air Canada flight because of a damaged visa. He would like us to help him seek reimbursement from Air Canada..

Chaotic Wiring – Thai Version

Lots of places in the world electrical wiring can be a confusing chaos, a mad cobweb of wires going in every direction at once. ◄ In Thailand this week I saw lots of wiring which was certainly chaotic, but in a kind of chaotically organized fashion. There was far too much of it, far too many lines all going in the same direction and with lots of connectors to connect lots of wires

Help! Airberlin only offered to pay me for half of my clothes

Christian Markgraaff is traveling with his baby and wife when the airline loses all their checked luggage. They purchase $1,000 worth of replacement items while waiting for their baggage to be found. Airberlin offers him a 50-euro voucher for future travel, which he rejects.

Bouncing between Expedia and British Airways looking for a refund

William Dickinson was promised a refund on a flight he had to cancel because of a flight schedule change that would have made it impossible for him to make his connections to a workshop in Italy. But who, exactly, owes him that refund — and will it ever come? The post Bouncing between Expedia and…