After his first night in Atlanta, Greg Stafford just wanted to take a shower in the bathroom of his America’s Best Value Inn room. Moments after entering the bathroom, he discovered he was stuck — the door wouldn’t open.
You’ve found the perfect vacation rental. The owner asks you to pay via wire transfer.
Want to start an argument? Tell your travel companion you won’t be arriving two hours before your flight. Go on, try it
Catherine Schevon buys a ticket to Europe that involves multiple airlines and a code-share. But when her return to the U.S. is tripped up by a system glitch, she gets “we’ll fix it” promises that prove hollow
After a difficult relocation from Georgia to Pennsylvania, Lori Nelson’s moving company won’t deliver her belongings. What can she do to shake things loose? The post Why won’t North American Moving Company deliver my belongings?
Sitting through a hard-sell timeshare presentation can be emotionally draining and hazardous to your checkbook. If you’re not careful, you can find yourself spending a lot of money and locked into a long-term financial obligation that can be very hard or even impossible to get out of. The post..
Gerald Pech’s flight to Baltimore is canceled and he wants a refund. But he purchased his tickets through Expedia, they were issued by Iberia, and the flight was canceled by American.
When Mary Lou Hartline buys an American Airlines ticket, she inadvertently pays extra for priority boarding instead of checked bags. Can she undo the mistake? The post I thought I was paying for checked luggage, not priority boarding appeared first on Elliott
I had the pleasure on Tuesday night of launching the new Graeme Simsion and Anne Buist novel Two Steps Forward . In alternating chapter as Martin (recently divorced English engineer) and Zoe (recently widowed Californian artist) they set out to walk the Camino Santiago. From their starting point in Cluny in Central France the Way of St James is a 2000km pilgrim trail leading to Santiago de Compostela in north-west Spain.
Can travelers have too much insurance coverage? The post Can I purchase two trip insurance policies and use them both?
When Sherri Liles’ flight on Lufthansa is changed, she and her husband lose their prepaid bulkhead seats. They’re still waiting for Lufthansa to refund their prepayment. Can our advocates speed things up
Donna DiRusso’s KitchenAid slide-in oven range doesn’t work as advertised, but why won’t the company fix it? Let’s find out.
Ningfen Chang buys an airline ticket to China.
When Alex Avila agrees to be voluntarily bumped from his Spirit Airlines flight, he is happy to receive travel vouchers that will allow him to visit his father before his dad’s upcoming deployment. But will he be able to use his vouchers on the dates he needs?
If you’re planning to leave your smartphone or laptop at home when you go on vacation this month, you might want to think again. The unplugged getaway is so last year.
Blink and you’ll miss Buellton, Calif., a tiny town a two-hour drive north of Los Angeles.
Adelaide Northrop’s preferred accommodation in St John, U.S. Virgin Islands, is unavailable so she books an alternative hotel through Tripadvisor that is advertised as having a zero penalty cancellation policy. When her first choice suddenly offers her a reservation, she happily confirms.
Travel agents should really stop calling themselves travel agents. Travel advisors is a better word.
When Arlene Morzinsky tried to check in for her recent JetBlue Airways flight to New Orleans, the airline told her that her business wasn’t welcome. The post Get out of my store! What to do when you’re denied service appeared first on Elliott
Carol Harvey says she canceled her Southwest Airlines ticket. Southwest says she was a no-show. Who’s right?
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Joe Barrett booked tickets through ExploreTrip for a flight to Italy. Unfortunately, on the day of his departure, he arrived at the airport too late for check-in and missed his flight. The post Here’s what happens when you use a consolidator and then miss your flight appeared first on…
When Bob Fournier received an email from Spirit Airlines indicating that his flight had been rescheduled, he thought he had been bumped. From where he sat, he was facing the same circumstances as if he had been involuntarily denied boarding: Not only was he unable to fly home at the originally…
Caroline Martorano was on her way back to the U.S. from Sri Lanka, and during a stopover in Abu Dhabi, she says she was detained for not being appropriately dressed, causing her to miss her connecting flight. She also says her detainment was American Airlines’ fault because it tried to charge a..
After Mark Stechbart’s recent stay at a Wyndham hotel, he received an email with the subject line “Stay 2 nights, save 20%.” The email was a spam advertisement from Howard Johnson’s, a brand of Wyndham Hotel Group.
Over Labor day weekend, Katie Adams rents a car from Ausby Car Rentals. The company requires a refundable $200 security deposit.
When the name on Robert Hofman’s airline reservation does not match his passport, Expedia dismisses his request for a correction. He is worried he will be denied boarding
Clark Fetridge thought his recent vacation to Australia and New Zealand would be a perfect opportunity to catch up on his in-flight e-book reading. The post How Air New Zealand rekindled one passenger’s loyalty appeared first on Elliott.
Day 24 of the 102 day drive from Bangkok to London along the Silk Road by MGB and Day 7 into China brings us to Chongqing. Population 7 million and one of China’s go go cities.
Does anyone not have a car rental horror story like Dave Dzurick’s? The post Car rental come-ons, and how to reject them appeared first on Elliott