This sure doesn’t feel like Salt Lake City. My kids had no idea what that meant when I said that as we were strolling the streets of Utah’s capital. They weren’t here decades ago when I saw the old Salt Lake City, a less vibrant and interesting place than the one they were experiencing
United Airlines loses Lucas Zaiden’s bags. It agrees to reimburse him but never does. Can our advocates help him get paid
Stefanie Rembiszewski offers violin lessons via the music company Taylor Robinson at their request — and then discovers her home address listed as a business location in online directories. Her mailbox begins filling up with the company’s mail. Someone even rings her doorbell to inquire about…
When Suzan French wants to add her daughter to her family mobile phone account, an AT&T representative promises that it won’t cost any more than she’s already paying. But once she makes the change, her AT&T bills go up by $10 per month.
Talk about a squeaker! I’m looking at the votes for our 2018 Readers’ Choice Awards so far, and it’s a close one. The post You have a horse in this race
In Arizona’s Sonoran desert, things aren’t always what they seem. Like those pigs scurrying around the Arizona-Sonora Desert Museum, a botanical garden a few miles outside of Tucson. The post Wheeling around Tucson, where things aren’t always what they seem appeared first on Elliott.
When Mahitha Sadhanala heads to CVS to make some returns, he isn’t expecting any problems — after all, he has done this many times before. So it comes as a shock when the cashier firmly refuses to accept the items.
Using an online travel agency (OTA) to book a vacation in Asia seemed like a good idea at the time to Mitchell Knutson. But when things went wrong, this traveler claimed that the OTA sold him an illegal ticket. He wants our help to get it to reimburse his $1,000 loss.
Douglas Guiler and his wife planned to embark on a Viking cruise this summer. But two months before they were scheduled to depart on the cruise, Guiler’s wife died.
United Airlines flight 1031 was about 80 miles east of Cancún, on its way from Panama City’s Tocumen International Airport to Houston’s George Bush Intercontinental Airport, when it encountered turbulence earlier this summer — severe turbulence.
After American Airlines cancels Susan Cohen’s flight, it refunds only half her ticket. The reason?
Tiffany Jones wasn’t worried about her upcoming trip to Albuquerque.
LATAM Airlines damages Julia Schiffman’s luggage and agrees to pay her for the loss. But it never does.
With the busy summer travel season now in full swing, you probably expect the predictable “how to travel this summer” story. Not this year. The post What not to do this summer appeared first on Elliott
After John Nealon’s bags go missing, his airline sends him shopping. Why won’t it cover the bill
This is it. If you’ve been waiting for the right moment to join the fundraiser for my consumer advocacy site, today’s the day. The post This is your last chance appeared first on Elliott.
When Monique Tubb’s adult daughter was injured while vacationing in Colorado, she canceled the rest of her trip and flew home immediately.
If there was any doubt the airlines are putting profits above the comfort — and in many way, the safety — of passengers, they’ve been dispelled by recent news. The post You’re spilling over into my seat, and it’s giving me PTSD appeared first on Elliott.
You’d be hard-pressed to find a more frivolous travel topic than wrinkles. But I’m willing to bet that the longer you spend on the road, the less you’re laughing.
When Ellen Spertus receives a promotional code for a $150 companion ticket on Virgin America, she discovers that it’s unusable because of the airline’s blackout dates. When she tries again, she receives an error message, saying the code has been used.
What caused the bad smell in Megan McCarron’s hotel room?
When Tracy Bertram’s new rental car breaks down shortly after she picks it up, Hertz tries to bill her for a burned-out clutch. Can our advocates convince Hertz that Bertram is not at fault
When Taylor Helsel’s flight is canceled because of bad weather, she’s rebooked and downgraded to economy class. Is she owed a refund? The post Hey American Airlines, is a downgrade to economy class really only worth $100?
The U.S. Transportation Department surprised the travel world last month by suspending the creation of an important new consumer-protection regulation
Matt Peterson books a hotel stay in Puerto Vallarta at the Fiesta Americana, but it refuses to honor his reservation.
Joni Mahler and her husband had hoped for a family reunion and invited relatives for a five-day visit. But when personal crises prevented the get-together from happening, the Mahlers found themselves bereft not only of the company of their relatives, but also of the money they paid for hotel…
When Phil Newman’s son cracked his tooth at camp last summer, a local dentist treated him for a root canal and affixed a cap. Newman assumed the treatment would be covered under his dental insurance with Cigna. Wrong
Sapan Parekh assumed — incorrectly, it turns out — that Turkish Airlines would refund his tickets if he canceled within a day. Wrong
Join Vagabondish on Twitter and Facebook . Sadly, Estonia isn’t on the radar for most American travelers
Grace Hernandez makes a mistake when she books a hotel room. After fixing it, she’s entitled to a partial refund. Or is she?