Author Archive for tomkuzch

They booked a cruise. Then they found out how long it would take to get to the port.

When Carole Schachter and her husband booked a cruise vacation in the U.S. Pacific Northwest, they were looking forward to winding along the Columbia and Snake Rivers. But they didn’t factor travel time to the ports of embarkation and disembarkation into their plans — or a penalty for canceling..

The truth about those $1,000 gift cards

If you clicked on this story for your “free” gift card, you’ll definitely want to keep reading. I’ve issued plenty of warnings about “free” products, and some of you, dear readers, think I’ve gone too far

Where Was it Made?

The Sydney Morning Herald (Sydney of course) and The Age (Melbourne) in Australia had a story this past weekend (Saturday 9 December) about fake Aboriginal art. Well perhaps not fake, just not made in Australia.

A wife rejects her husband’s surprise anniversary “Cuban Explorer” cruise — but can he get a refund?

Richard Peterson surprises his wife with a Holland America “Cuban Explorer” cruise for their 40th wedding anniversary, but he fails to check the itinerary or the cancellation terms. So when his wife rejects this gift, he is in a bit of a bind. Can we help

Did this traveler accidentally book duplicate tickets with Priceline and Orbitz?

Marilyn Kinniry booked a one-way ticket on Icelandair from Reykjavik to Philadelphia for $299 through Priceline, an online ticket agency. Two weeks before her flight departed she discovered that her reservation had been canceled. The post Did this traveler accidentally book duplicate tickets with…

Why you should use a travel agent

I know what you’re thinking: Here comes another story about how travel agents are making a comeback. The post Why you should use a travel agent appeared first on Elliott

Silk Road by MGB – China Stops Day 30 to Day 46

We’re at Day 53 and almost across China in our long trek from Bangkok to London (well to Abingdon, where they once made MGs). Here are a few more of our China stops en route: ▲ On Day 30 we were at Huangshan, one of China’s best known mountain sites and the view from the lookout point known as Monkey Watching the Sea of Clouds you could certainly appreciate where those misty, ethereal mountain views in Chinese art originate

Are some travelers still being given free TSA PreCheck?

Security lines at some airports are long and require that passengers arrive even earlier than the airlines suggest in order to make their flights. Several years ago, the Transportation Security Administration (TSA) began Trusted Traveler Programs, including TSA PreCheck, which allow passengers who…

A “gesture of goodwill” that took 15 months to receive

When Elizabeth McKelvey needed to cancel her flight on Virgin Atlantic, it gives her a waiver to rebook her ticket at a future date — but then won’t honor the waiver. Can our advocates help McKelvey secure a refund for the cost of her ticket? The post A “gesture of goodwill” that took…

My mom used Chase QuickPay and accidentally sent $1,450 to a stranger

Yunnie Son’s mother sends $1,450 by Chase QuickPay to what she thought was her daughter’s account. When the money doesn’t arrive, Son turns to us for help. The post My mom used Chase QuickPay and accidentally sent $1,450 to a stranger appeared first on Elliott

Boarding area no-nos: Bad behavior before takeoff

It’s the complainers that make travelers such as Randall Kessler complain — specifically, the folks who shuffle around the airport waiting area, griping about something over which neither they nor their airline has any control. The post Boarding area no-nos: Bad behavior before takeoff appeared..

The Carrabba’s Italian Grill closed in my area, so what can I do with this gift card?

Glenn Montigny has $100 worth of gift cards to Carrabba’s Italian Grill, but the only one near him has closed. Can he transfer the balance to a gift card for another restaurant chain? The post The Carrabba’s Italian Grill closed in my area, so what can I do with this gift card

How can I be a “no-show” for a canceled flight?

When Edith Maas’ return flight from Tel Aviv was canceled by United Airlines, she took matters into her own hands: She booked new tickets on another airline. Unfortunately, this action cost her an additional $1,500, and she wants a refund