Have you ever had one of those days when you felt like a character in a novel? Betty Caldwell had one of those recently, but the novel her character was in seemed to have been written by Stephen King
When Aer Lingus cancels Jean McShane’s flight from Orlando to Dublin, it says “local laws” prevent it from compensating her. Is the airline right?
Lawrence Karp’s flight home from London should have been a routine end to his overseas trip.
Some of our cases are relegated to the Case Dismissed file simply because of the attitude of the consumer. Bonnie Lym’s story was almost one of them
Patrick Ryan and seven other passengers are stranded when British Airways’ computer system melts down. They’re traveling to Norway for a cruise and charter a flight so they would arrive in time to board the ship. Now, they can’t get reimbursed and want to know if our advocates can help them.
When Allison Blake rents a car through Hotwire for her trip to Mexico, she is forced to purchase auto insurance coverage even though she already has it through Allianz. Can our advocates persuade Hotwire to refund Blake the cost of the insurance she didn’t need?
When Maurice Woolman’s flight from Berlin to Madrid was delayed, he worried that he wouldn’t be able to make his connection to Miami, which was scheduled to take off 70 minutes after his arrival in Madrid. The post Is a two-hour delay worth 25,000 American miles?
When Joseph Pollard checks in at the Grange Blooms Hotel, he is charged nearly double the rate for the room he reserved through Travelocity. Neither the hotel nor Travelocity will honor the original rate or negotiate with him.
Pamela O’Meara books a cruise, but has to cancel her vacation for a medical reason. The trip insurance she bought won’t cover her cancellation
Just before Richard Garber’s Groupon for a two-night stay at the Scottsdale Marriott expires, he falls ill. He can’t contact Groupon in time to cancel.
Chantal Legge is supposed to fly to Toronto on an Alitalia flight from Rome, but the flight is canceled, and Alitalia rebooks her for the next day. But the new flight is overbooked.
If a company promises a discount, but there’s no record of it, did it really happen?
Don’t look now, but there’s a guy next to me at the bottom of the chairlift. He’s snowboarding in a swimsuit
When Frank Diss rents a car in San Antonio, he accepts an agent’s offer of optional insurance coverage for a one-time cost of $26 for the entire term of his rental. But when Diss returns the car, he’s billed $208 more than he expected. Does he deserve a refund?
We’re through to Day 92, our last day in Asia, tomorrow we cross the Dardanelles, from Asian to European Turkey and then on into Bulgaria. But more on Turkey shortly, meanwhile here’s a quick summary of Days 86 to 94 in Iran.
Peter Kuhmerker was set for the vacation of a lifetime — a nine-day Ireland tour from Dublin to Killarney booked through Great Value Vacations. As a precaution, he even purchased a “cancel for any reason” travel insurance policy through the company. The post 5 things you must do before you file..
Mike Boyar discovers an unpaid $32 bill on his American Express card more than a year after he cancels his account. By then, a collection agency is involved and creates chaos
When it comes to travel, Internet access has never been more ubiquitous — or more underwhelming. The post Every traveler’s eternal question: ‘It’s 2017, why don’t we have Wi-Fi on all planes?’ appeared first on Elliott.
Donald Trump is good for consumers. And not necessarily in the way you’d think.
When Milton Dortch and his wife planned their trip from Atlanta to New York in December 2015, Dortch booked their flights on Delta Air Lines, using his American Express SkyMiles credit card.
Joyce Jordan and her husband booked a trip online. Sadly, Jordan’s husband died before the trip and outside the cancellation and refund time period
When Andrew Goldstein suffers a sudden medical condition that requires a blood transfusion while on a Caribbean cruise, he is left behind in St.
Wendy Bell has been waiting for a refund on an unused airline ticket since last summer. What’s the holdup? And who can help her get the missing money?
Travel, relationships, India and McLeod Ganj at Dharamsala, Australia, Burma, they all feature in Catherine Anderson’s The End of All Our Exploring , a wrenching memoir about her intense, but sadly truncated relationship with the writer and photographer Angus McDonald. I should have met Angus on a panel at a travel writing festival in Melbourne in 2013, but he died a few weeks earlier. He left behind two books, in The Five Foot Road: In Search of a Vanished China he follows the tracks of ‘Morrison of Peking’ who travelled from Shanghai to Rangoon in 1894
This past September, Jim Crowly’s 2011 Dodge Ram needed servicing as indicated by an illuminated “check engine light.” He brought it to Jim Fletcher Dodge in Sherwood, Ariz.
When Krisha Nazareth omits her mother’s maiden name from her flight reservation on Emirates Airlines, Expedia charges her a large sum of money to fix the problem but doesn’t correct the booking. Can our advocates get a refund from Expedia after Emirates cancels her tickets? The post A big price to..
When a customer service representative at Amerisleep makes a massive pricing mistake, Kimber Ashrafi wants the company to hold him to it.
Fennella Bruce’s trip to Miami is interrupted by a hurricane. Why won’t her hotel and the Miami Broward Carnival offer her a refund? The post A hurricane, a canceled hotel and a missed vacation.
“I’m at a loss,” Bill Dunn wrote to me recently. “I’m looking for advice on how to appeal a decision against my travel insurance claim.” The problem: Dunn had bought travel insurance for a recent trip to see his nephew get married. Six weeks before his departure, he lost his job
Joe Kryszak wants us to do something that could put us out of commission. The post Should we delete Joe Kryszak’s cell phone number from this site? appeared first on Elliott.