Avis Brown decides to brighten her 19-year-old granddaughter’s day by sending her a basket of holiday snacks from Wine Country Gift Baskets. This thoughtful gesture backfires in a big way when a gift of wine is delivered to the young lady’s college dormitory instead.
Osvaldo Gratacos and his fiancée planned a trip to Mexico for their wedding for themselves and his family members in Puerto Rico. But when Hurricane Irma passed over Puerto Rico, Volaris canceled Gratacos’ relatives’ flight two days before their scheduled departure, forcing Gratacos to cancel their…
Dan Breier’s Las Vegas concert is canceled after a mass shooting. Now he wants the $205 in insurance premiums back
Aly Meyer spent months excitedly planning the perfect tropical getaway for ten members of her extended family. Unfortunately, when United Airlines denies boarding to the littlest member of the group, the trip came to an abrupt halt. The post No, your baby can’t fly to Mexico without a..
The suburbs of Arizona’s most populous city are probably the last place you’d expect to find adventure. But you don’t have to look far past the walls of its master-planned communities to discover a wilder side of this place.
My visit to Mandalay in Myanmar for the Irrawaddy Literary Festival was all about the disastrous campaign against the Muslim Rohingya people of the country’s Rakhine State. Myanmar’s genocidal campaign against the villagers in the district led to thousands of deaths and over half a million people pushed into exile in neighbouring Bangladesh. The situation certainly hasn’t improved in the last two months
Do you remember what being a customer used to be like? When employees were courteous and helpful? Do you remember when we were treated like “kings”?
Arun Rao tried to take advantage of a “Best Price Guarantee” for a two-day stay at an InterContinental Hotel. He wanted a free night at the hotel offered by the guarantee.
Michal Escobar and her husband were returning home from a special vacation in Italy. But when they tried to check in for their flight on British Airways, the check-in agents prevented them from flying. The Escobars had to pay for a hotel room for the night as well as expensive walk-up rates for…
Have you ever had one of those days when you felt like a character in a novel? Betty Caldwell had one of those recently, but the novel her character was in seemed to have been written by Stephen King
When Aer Lingus cancels Jean McShane’s flight from Orlando to Dublin, it says “local laws” prevent it from compensating her. Is the airline right?
Lawrence Karp’s flight home from London should have been a routine end to his overseas trip.
Some of our cases are relegated to the Case Dismissed file simply because of the attitude of the consumer. Bonnie Lym’s story was almost one of them
Patrick Ryan and seven other passengers are stranded when British Airways’ computer system melts down. They’re traveling to Norway for a cruise and charter a flight so they would arrive in time to board the ship. Now, they can’t get reimbursed and want to know if our advocates can help them.
When Allison Blake rents a car through Hotwire for her trip to Mexico, she is forced to purchase auto insurance coverage even though she already has it through Allianz. Can our advocates persuade Hotwire to refund Blake the cost of the insurance she didn’t need?
When Maurice Woolman’s flight from Berlin to Madrid was delayed, he worried that he wouldn’t be able to make his connection to Miami, which was scheduled to take off 70 minutes after his arrival in Madrid. The post Is a two-hour delay worth 25,000 American miles?
When Joseph Pollard checks in at the Grange Blooms Hotel, he is charged nearly double the rate for the room he reserved through Travelocity. Neither the hotel nor Travelocity will honor the original rate or negotiate with him.
Pamela O’Meara books a cruise, but has to cancel her vacation for a medical reason. The trip insurance she bought won’t cover her cancellation
Just before Richard Garber’s Groupon for a two-night stay at the Scottsdale Marriott expires, he falls ill. He can’t contact Groupon in time to cancel.
Chantal Legge is supposed to fly to Toronto on an Alitalia flight from Rome, but the flight is canceled, and Alitalia rebooks her for the next day. But the new flight is overbooked.
If a company promises a discount, but there’s no record of it, did it really happen?
Don’t look now, but there’s a guy next to me at the bottom of the chairlift. He’s snowboarding in a swimsuit
When Frank Diss rents a car in San Antonio, he accepts an agent’s offer of optional insurance coverage for a one-time cost of $26 for the entire term of his rental. But when Diss returns the car, he’s billed $208 more than he expected. Does he deserve a refund?
We’re through to Day 92, our last day in Asia, tomorrow we cross the Dardanelles, from Asian to European Turkey and then on into Bulgaria. But more on Turkey shortly, meanwhile here’s a quick summary of Days 86 to 94 in Iran.
Peter Kuhmerker was set for the vacation of a lifetime — a nine-day Ireland tour from Dublin to Killarney booked through Great Value Vacations. As a precaution, he even purchased a “cancel for any reason” travel insurance policy through the company. The post 5 things you must do before you file..
Mike Boyar discovers an unpaid $32 bill on his American Express card more than a year after he cancels his account. By then, a collection agency is involved and creates chaos
When it comes to travel, Internet access has never been more ubiquitous — or more underwhelming. The post Every traveler’s eternal question: ‘It’s 2017, why don’t we have Wi-Fi on all planes?’ appeared first on Elliott.
Donald Trump is good for consumers. And not necessarily in the way you’d think.
When Milton Dortch and his wife planned their trip from Atlanta to New York in December 2015, Dortch booked their flights on Delta Air Lines, using his American Express SkyMiles credit card.
Joyce Jordan and her husband booked a trip online. Sadly, Jordan’s husband died before the trip and outside the cancellation and refund time period