Author Archive for speesehob

In another frenetic month for complaints, American Airlines extends its losing streak

October was another wild month for reader complaints, with the number of grievances jumping an impressive 27 percent from a year ago and coming just a few cases short of tying an all-time record. The post In another frenetic month for complaints, American Airlines extends its losing streak..

There’s a window in my shower — and other hotel room design flaws

When Marc Burdiss stepped into the shower at the Rio All-Suite Hotel & Casino in Las Vegas, he was shocked by the clear view of the bedroom through a glass window. The post There’s a window in my shower — and other hotel room design flaws appeared first on Elliott

We booked a cruise and then learned how long it would take to get to the port

When Carole Schachter and her husband booked a cruise vacation in the U.S. Pacific Northwest, they were looking forward to winding along the Columbia and Snake Rivers. But they didn’t factor travel time to the ports of embarkation and disembarkation into their plans — or a penalty for canceling…

Why did Lufthansa cancel this traveler’s flight home?

One of the joys of vacationing for many of us, is the chance to “unplug” for a bit — away from social media, email, and the constant intrusion of the internet into our lives. For Despina Spyros, that vacation luxury last summer turned out to be costly. The post Why did Lufthansa cancel this..

I upgraded to Business Class. Shouldn’t I receive a refund on my prepaid bags?

After upgrading to business class on his TAP Portugal flight returning from Lisbon, James Quebbeman thought he would receive a refund on the extra baggage and preferred seats he had to pay for when he bought his economy ticket. Can we help him get it? The post I upgraded to Business Class…

On the Road – Part 3

We’re at Day 60 on our Silk Road by car odyssey, out of China, through Kazakhstan and into Kyrgyzstan, but here are some final thoughts on driving in China after covering 10,500km from the Laos border to the Kazakhstan one. ▲ My car, Burgundy, in trouble. It was totally my own fault, we hit a very bad stretch of road when we left the ‘highway’ between Turpan and Kuytun and I clouted the exhaust on a big rock … or something

Toilets in China

One of the pleasures (or at least conveniences) of travel in China today is the huge number of public toilets.

Walking in the footsteps of WWII soldiers in Normandy leaves a lasting impression

Not many of us think of taking an educational trip after leaving college and the study abroad programs behind. But a good educational trip can connect you to the past and to people you never knew — in ways you can never imagine. The post Walking in the footsteps of WWII soldiers in Normandy..

Want a refund on your vacation rental? Then don’t do this.

When Melissa Daniels planned her family’s vacation to Florida, she found a rental on HomeAway. But when she initiated contact and requested to book the property, the management company insisted that she book directly with it instead of through HomeAway.

“The hotel lost my luggage” — and that’s just the beginning of this tale of lost and found

When you check your luggage and board a plane there’s always at least a moment when you wonder, “Am I ever going to see that bag again?” When Ashli Overton and her family boarded their flight to spend the holidays in Mexico they may have had exactly that thought.

Princess saves the day — and a life

Phyllis Occhionero and Erna Frances thought a well-deserved and hassle-free Princess cruise from Fort Lauderdale, Fla., to their home city of Seal Beach, near Los Angeles, Calif., was just what the doctor ordered. The post Princess saves the day — and a life appeared first on Elliott

A Renaissance of successes saves a Delta fail

After a wonderful week in Pennsylvania with her family, Tricia Kalinowski learned that her Delta Air Lines flight from Philadelphia’s airport back home to Blaine, Minn., seemed hopelessly delayed from mechanical snafus. The post A Renaissance of successes saves a Delta fail appeared first on..

What happened to my tickets? And where’s my refund?

Sanda Anca Sperneac’s trip to Budapest, Hungary, turned out to be more expensive than she expected. She had to pay extra to get home to Toronto because of her travel booking company’s mistake – to the tune of 922 Canadian dollars ($689)