It happened again yesterday.
Liliya Mikhaylova’s Samsung refrigerator stops working, and the warranty technicians can’t fix it. As a matter of fact, no one authorized to repair it in the area will finish the job. What is Mikhaylova to do
Air Canada isn’t a complaint magnet for readers of this site. In fact, it has a pretty good reputation for resolving issues quickly and amicably.
October was another wild month for reader complaints, with the number of grievances jumping an impressive 27 percent from a year ago and coming just a few cases short of tying an all-time record. The post In another frenetic month for complaints, American Airlines extends its losing streak..
When Marc Burdiss stepped into the shower at the Rio All-Suite Hotel & Casino in Las Vegas, he was shocked by the clear view of the bedroom through a glass window. The post There’s a window in my shower — and other hotel room design flaws appeared first on Elliott
Susan Parelman was enjoying a cruise vacation on Royal Caribbean’s Harmony of the Seas when she disembarked in Cozumel, Mexico to do some shopping.
When Carole Schachter and her husband booked a cruise vacation in the U.S. Pacific Northwest, they were looking forward to winding along the Columbia and Snake Rivers. But they didn’t factor travel time to the ports of embarkation and disembarkation into their plans — or a penalty for canceling…
Buyers are liars. That’s not an accusation, just a fact
One of the joys of vacationing for many of us, is the chance to “unplug” for a bit — away from social media, email, and the constant intrusion of the internet into our lives. For Despina Spyros, that vacation luxury last summer turned out to be costly. The post Why did Lufthansa cancel this..
Join Vagabondish on Twitter and Facebook . Most modern smartphones take great photos
After upgrading to business class on his TAP Portugal flight returning from Lisbon, James Quebbeman thought he would receive a refund on the extra baggage and preferred seats he had to pay for when he bought his economy ticket. Can we help him get it? The post I upgraded to Business Class…
Gail Creath didn’t confirm her Aeroméxico ticket was booked for the correct date, and the flight left without her.
We’re at Day 60 on our Silk Road by car odyssey, out of China, through Kazakhstan and into Kyrgyzstan, but here are some final thoughts on driving in China after covering 10,500km from the Laos border to the Kazakhstan one. ▲ My car, Burgundy, in trouble. It was totally my own fault, we hit a very bad stretch of road when we left the ‘highway’ between Turpan and Kuytun and I clouted the exhaust on a big rock … or something
One of the pleasures (or at least conveniences) of travel in China today is the huge number of public toilets.
T-Mobile reneges on Nicolas Cragnolino’s iPhone upgrade offer. Can this consumer advocate persuade the company to fix this misunderstanding? The post My T-Mobile plan is eligible for an upgrade
Not many of us think of taking an educational trip after leaving college and the study abroad programs behind. But a good educational trip can connect you to the past and to people you never knew — in ways you can never imagine. The post Walking in the footsteps of WWII soldiers in Normandy..
When Melissa Daniels planned her family’s vacation to Florida, she found a rental on HomeAway. But when she initiated contact and requested to book the property, the management company insisted that she book directly with it instead of through HomeAway.
Jessica Peterson wants a refund for her American Airlines miles.
When William Pierce tried to check in for his return flight from Dubai, an airline representative told him that his ticket had already been used. In order to return home, he had to pay for a new ticket
I’m in Bangkok, Thailand and about to set off on a three month trip, I’ll be putting up more on that in a couple of week’s time.
When you check your luggage and board a plane there’s always at least a moment when you wonder, “Am I ever going to see that bag again?” When Ashli Overton and her family boarded their flight to spend the holidays in Mexico they may have had exactly that thought.
Phyllis Occhionero and Erna Frances thought a well-deserved and hassle-free Princess cruise from Fort Lauderdale, Fla., to their home city of Seal Beach, near Los Angeles, Calif., was just what the doctor ordered. The post Princess saves the day — and a life appeared first on Elliott
For travelers such as Vicki Rosenzweig, there’s a bright line between mass transit — a bus, train or ferry — and ridesharing, carsharing and bikesharing. “Uber isn’t public transit,” says Rosenzweig, an editor who lives in Arlington, Mass.
After a wonderful week in Pennsylvania with her family, Tricia Kalinowski learned that her Delta Air Lines flight from Philadelphia’s airport back home to Blaine, Minn., seemed hopelessly delayed from mechanical snafus. The post A Renaissance of successes saves a Delta fail appeared first on..
Kevin Kordosky’s girlfriend is pregnant, but thanks to the Zika epidemic, they’ll have to cancel their Caribbean vacation. Can they get a refund? The post My girlfriend is pregnant, but Sandals won’t refund our Caribbean vacation appeared first on Elliott
Carmel Rawlins used an online travel agency (OTA) to book the cheapest fare for a one-way trip connecting through five countries on three different airlines. All the connections required collecting and rechecking bags. What could possibly go wrong?
Tamara Myers booked and paid for a room for her mother at the Westgate Las Vegas Resort and Casino. But when her mother arrived, she had to pay an additional mandatory “resort” fee
Sanda Anca Sperneac’s trip to Budapest, Hungary, turned out to be more expensive than she expected. She had to pay extra to get home to Toronto because of her travel booking company’s mistake – to the tune of 922 Canadian dollars ($689)
Adam Burstyn thinks he’s doing Delta Air Lines a favor by driving to Atlanta to catch his flight to Miami. But Delta isn’t doing him any favors. Can this trip be saved?
Maria Haar had a solid case. The post Never mind, AT&T! appeared first on Elliott