To get an idea of how smart marketers have become, spend a few minutes online. Just hint that you might be interested in a product by doing a search or browsing a big site like Amazon.com.
Cherie Riley’s new Sears refrigerator had so many defects that, five months after buying it, she wanted a replacement. But Sears’ technicians and customer service personnel were not helpful. So she turned to us — and successfully resolved her own case using our Sears contact information
After Melanie Boock agrees to give up her seat on an oversold Spirit Airlines flight, she accepts two vouchers for future flights – only to find that they have almost no value.
David Christophe books an Airbnb rental in St Thomas. But then Hurricanes Irma and Maria devastate the island.
Larry Ayres wishes he had bought travel insurance when he tried to change his flights on WOW Airlines. And now he can’t even go on the trip
As Marc Markowitz drives out of the Thrifty car rental lot in St. Louis he has no idea that his whereabouts are being tracked. But when he returns the car, he receives an expensive surprise — someone was watching
Kurt Piemonte is annoyed when Expedia calls to tell him that his upcoming Airberlin flight to Barcelona has been canceled. He requests the next available flight and is stunned to find that there aren’t any — ever again. And a new shock quickly follows: A refund will not be forthcoming.
What’s it like on the other side of the car rental counter? The answer may surprise you. I’ve been corresponding with a former car rental employee, and he’s shared some remarkable insights into the business that might help you make a more informed decision the next time you rent a car
Editor’s Note: This week we’re running a series of our favorite holiday travel columns. And we knew we had to start with Andy Smith’s Thanksgiving air travel odyssey. There’s a sequel to “Planes, Trains and Automobiles” in here somewhere! The post This Thanksgiving trip turned into a real turkey…
When Elizabeth Crisp’s father dies during her visit to Orlando, she needs to adjust her flight back home to Ireland. She is comforted by the kindness of the Aer Lingus representatives and reassured that a refund for the change fees will be issued as soon as a death certificate is forwarded. So…
Nicole Speers purchases a Hyatt timeshare in Maui and was promised 125,000 Hyatt points as part of the agreement.
Margarita Palacio’s new Kenmore refrigerator is a lemon. She wants Sears to replace it, but the company has other plans.
When Gary Molinaro and his friends booked a vacation home on the coast of South Carolina, they weren’t anticipating any problems. But then Hurricane Irma started churning toward the mainland and the group decided to cancel. This must be a valid reason for a refund.
Faye Borowsky allowed her son-in-law to pre-pay for a rental car on her credit card. Then she forgot about it
Mary Bradley selects her seats on her upcoming United flight, but is confused by the confirmation that she soon receives. She is sure that she didn’t purchase anything called “United’s Promotion Bundle,” so why is she being charged for it?
When Jason Burns and his family arrive at their Parisienne VRBO houseboat rental, they are shocked to find that it is missing one important element: electricity. Surely this qualifies the clan for a refund. Or does it?
During Allan Solomon’s recent visit to Spain, he rented a car with a manual transmission from Thrifty Car Rental in Granada. But it broke down an hour outside of Ronda, and he had to call Thrifty to send a tow truck
Kristen Chew’s Samsung Galaxy Note 4 was a dud. It kept freezing up, overheating, crashing and rebooting when she tried to use it.
Vivienne Pearson’s airline seat — the one for which she paid an extra 40 pounds — doesn’t recline. A flight attendant promised her a refund, but now the airline is balking.
Van Le’s daughter didn’t make her flight. And it cost her.
Nothing compares to the tulip festivals of spring, but Amsterdam blossoms all year as one of Europe’s most enriching historic and green cities — while using less of your green if in the know. The post An Amsterdam adventure, the easy way appeared first on Elliott
Ward Bushee arrives at the airport in Sardinia to check in for his Vueling Airlines flight to Barcelona, only to learn that his flight left without him — four days prior. He says no one told him, but Vueling initially says it did. The post Our Vueling flight left without us — four days…
Bill Marstellar and his wife plan a trip to Germany to visit their daughter. Marstellar uses Expedia to reserve a car from Dollar Rent a Car
When it comes to travel insurance, details matter. Just ask Shannon Carr.
It happened to Shirley Kroot on a recent visit to Paris: the classic summer vacation scam. The post You’ve been warned! Don’t fall for these scams this summer appeared first on Elliott.
After Charles Wohlust’s brother-in-law dies, American agrees to refund his ticket change fees.
When Mai Le contacted us concerning her recent “near-fatal’ injury on Hawaiian Airlines, we were surprised to hear that the airline appeared to be unsympathetic to her plight. We suspected there was more to the story — and that was a correct assumption.
When a hurricane threatens New Jersey, Michael Shansky tries to cancel his vacation — but neither Orbitz nor his hotel will agree to refund his payment. Shansky initiates a chargeback, but Orbitz successfully disputes it
After Erik Crow prepays for an upgrade to business class on Airberlin, he finds himself rebooked on Lufthansa in an economy seat — and his luggage goes missing.
When Howard Lasnik tries to fix his ticketing error on China Southern Airlines, its agents repeatedly refuse to assist him, leaving him with unusable tickets. Can our advocates help him find his way through this booking snafu? The post Why won’t China Southern Airlines let me correct this…