Faye Borowsky allowed her son-in-law to pre-pay for a rental car on her credit card. Then she forgot about it
Mary Bradley selects her seats on her upcoming United flight, but is confused by the confirmation that she soon receives. She is sure that she didn’t purchase anything called “United’s Promotion Bundle,” so why is she being charged for it?
When Jason Burns and his family arrive at their Parisienne VRBO houseboat rental, they are shocked to find that it is missing one important element: electricity. Surely this qualifies the clan for a refund. Or does it?
During Allan Solomon’s recent visit to Spain, he rented a car with a manual transmission from Thrifty Car Rental in Granada. But it broke down an hour outside of Ronda, and he had to call Thrifty to send a tow truck
Kristen Chew’s Samsung Galaxy Note 4 was a dud. It kept freezing up, overheating, crashing and rebooting when she tried to use it.
Vivienne Pearson’s airline seat — the one for which she paid an extra 40 pounds — doesn’t recline. A flight attendant promised her a refund, but now the airline is balking.
Van Le’s daughter didn’t make her flight. And it cost her.
Nothing compares to the tulip festivals of spring, but Amsterdam blossoms all year as one of Europe’s most enriching historic and green cities — while using less of your green if in the know. The post An Amsterdam adventure, the easy way appeared first on Elliott
Ward Bushee arrives at the airport in Sardinia to check in for his Vueling Airlines flight to Barcelona, only to learn that his flight left without him — four days prior. He says no one told him, but Vueling initially says it did. The post Our Vueling flight left without us — four days…
Bill Marstellar and his wife plan a trip to Germany to visit their daughter. Marstellar uses Expedia to reserve a car from Dollar Rent a Car
When it comes to travel insurance, details matter. Just ask Shannon Carr.
It happened to Shirley Kroot on a recent visit to Paris: the classic summer vacation scam. The post You’ve been warned! Don’t fall for these scams this summer appeared first on Elliott.
After Charles Wohlust’s brother-in-law dies, American agrees to refund his ticket change fees.
When Mai Le contacted us concerning her recent “near-fatal’ injury on Hawaiian Airlines, we were surprised to hear that the airline appeared to be unsympathetic to her plight. We suspected there was more to the story — and that was a correct assumption.
When a hurricane threatens New Jersey, Michael Shansky tries to cancel his vacation — but neither Orbitz nor his hotel will agree to refund his payment. Shansky initiates a chargeback, but Orbitz successfully disputes it
After Erik Crow prepays for an upgrade to business class on Airberlin, he finds himself rebooked on Lufthansa in an economy seat — and his luggage goes missing.
When Howard Lasnik tries to fix his ticketing error on China Southern Airlines, its agents repeatedly refuse to assist him, leaving him with unusable tickets. Can our advocates help him find his way through this booking snafu? The post Why won’t China Southern Airlines let me correct this…
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The fear of losing your credit cards and IDs is one of the most common travel phobias. But that fear became a reality for Carol Gail on a trip to Paris, when she left her change purse with her driver’s license, two credit cards, and some money in a cab on the way from the airport to her hotel.
I like bicycles, I’m not a collector, but I do have a few of them. They get used whether it’s just riding around Melbourne – here’s a comparison of my three bicycles in that city. Or riding further afield, like trying out my new London bicycle with a little London-Paris trip
Lake Eyre – A Journey through the Heart of the Continent – by Paul Lockyer is an ABC coffee table booking which sums up with interesting text and fantastic photos this weirdly wonderful Australian lake. It’s Australia’s largest lake and the fifth largest ‘terminal’ lake in the world, a terminal lake is one which water flows into, but not out of.
Juggling the needs of a six-month old baby with a busy travel schedule can’t be easy, but Wendin Smith tries. She expects an airline like United, with which she has top-tier elite status, to be her ally. But on a recent flight, the company proved to be more of an adversary.
When Caroline Lupini needed a rental car for a month, the last place she looked was a car rental company.
My “unlimited” data plan from AT&T seemed like a great deal when I signed up for it a decade ago. Then again, I didn’t have much of a choice. If I wanted a brand-new iPhone — which I really did — I only had one choice for a wireless carrier.
Jennifer Afromsky’s vacation is a textbook case of Murphy’s Law. First she had to deal with an airline delay
Bong Allen receives a $150 bill for equipment he never ordered or wanted. Should he pay for it?
Icelandair offered Kevin Kirkpatrick the legally required compensation after a flight delay. He wants more. Can we get it for him
What do a diabetic episode and a hotel’s expensive taste in lamps have to do with consumer advocacy? A lot, if you’re Sharon Kimball.
Is a separate, mandatory hotel fee really a fee? A popular Chesapeake Bay Hyatt in Cambridge, Md., claimed it was when the Good News Guy himself recently stayed there to participate in a hosted professional workshop. The post Hyatt resorts to a fee refund without me even asking appeared first on…
If you’re not entirely sure whether you’re allowed to pack your favorite can of hairspray, your teenager’s hoverboard, or that cellphone to which your companion seems to be surgically attached, you’re in good company. The post I didn’t know that was banned on a plane! appeared first on…