WOW Airlines doesn’t dispute that it lost Michelle Kelly’s luggage, but when she repeatedly tries to recover the cost of her possessions, the airline repeatedly tells her it hasn’t received her claim. The post WOW Airlines lost my luggage. Then it lost my luggage claim.
When Julia Ingle books a four-day stay at a Days Inn in San Antonio through Hotwire.com, she isn’t expecting a broken box spring, bloodstained sheets and bedbugs. But that’s exactly what she gets
Join Vagabondish on Twitter and Facebook . We could frame a house with the boxes of headphones we receive (or are pitched) to review on Vagabondish.
We’ve all heard the expression “All’s well that ends well.” But is the opposite true? Apparently it is for Megan Kroc
Stop me if you’ve heard this one before. Kahtan Daker bought a ticket on Turkish Airlines and said he canceled it 20 minutes later (“within the 24-hour grace period,” he told us)
The rumble of a jet engine is a comforting sound to some air travelers, making it easy to sleep on virtually any flight. For others, just the thought of being trapped in a pressurized aluminum tube is enough to send massive doses of adrenaline into their bloodstreams, ensuring alertness for…
It was another busy month for complaints. Readers filed 337 grievances, just a few cases shy of our record 342 complaints received last August. The post March complaints approach record as American Airlines extends lead appeared first on Elliott.
You probably already know about Zappos’ legendary customer service.
Pranjul Vir contacted our advocates about a common air travel problem: He and his wife were flying on an Air Canada ticket with stops in multiple cities. But when they couldn’t make one connection, the entire itinerary was canceled. The post I missed one leg of my flight
Dinesh Gandhi’s receipt showing that he returned his rental car with a full tank of gas doesn’t persuade Dollar Rent A Car not to charge him for refilling the tank. He thinks an employee drove the car after he returned it
Wireless roaming charges are “outrageous,” to hear travelers like Karen Pliskin talk about them. And she ought to know. The post Traveling abroad
When Angelika Blendstrup and her daughter arrived in France recently, they were certain that they wouldn’t be cut off from their friends and family back in the U.S. After all, they’d carefully selected a pricey T-Mobile plan that they were assured would work in Europe.
A codesharing nightmare strands Jamie Prophet in Dublin when she’s six months pregnant. Can we help her? The post Stuck in Dublin.
When William Mosley and his family are in a car accident in Yellowstone National Park, they need an accident report to file an insurance claim. So where’s their paperwork? The post I need my accident report from the National Parks Service.
After British Airways reroutes Jane Lyons’ flight from Baltimore to Washington, a representative promises that the airline will reimburse her for her taxi fare. But when she presents the airline with a bill, it balks.
Why is Susan Andzeski’s AT&T bill almost $200 a month higher?
Maurice Vine is a victim of a common car rental problem: He incurred toll charges while renting a car. And, surprise! Along with the toll charges on his bill were administrative fees that cost far more than the tolls themselves.
Failure. You’ve seen a lot of it on this site lately. The last few posts have been “Case Dismissed!” stories where we had no choice but to write them off
Public pressure is irresistible.
Linda Sacco was victimized — first, by a robber. Then by the hotel staff who witnessed the theft of her luggage and failed to prevent it.
Rebecca Johnson has a lawyer. Her case has gone to trial.
When Rachel Abott’s flight from Bali to New York is canceled, she finds another way to get home. But now her online travel agency is refusing her a refund. What’s going on here?
After our visit to Aix-en-Provence in France my little European foray continued to flashy Portofino and on down to Grosseto, in the southern corner of Tuscany, heading towards Rome.
The federal government is on the verge of regulating airline frequent-flier programs. But how far it goes may depend on you. The post Frequent-flier programs could face tighter regulation — if customers speak up appeared first on Elliott
Here we go again. Here come the crowds, the long lines, the triple-digit heat — and here come the attitudes. The post Which travelers are the most entitled?
Robert and Ann Chaney booked a dream trip on the Danube River through Arch Vacations.
Phyllis Wolk and her husband were promised vouchers by American Airlines after injuries forced them to cancel their flight. More than a year later, Wolk is still waiting for her voucher.
It takes Joanna Pierce hours to fix a duplicate reservation with Travelocity, but she’s still left with a $75 fee. Who should have to pay it? Question: Earlier this year, I booked a roundtrip flight on American Airlines from Minneapolis to Shannon, Ireland, for May on Travelocity.com
Judith McFadden is making me say something you thought I’d never say: If you’re going to play the airline loyalty game, play to win. The post If you’re going to play the loyalty game, play to win appeared first on Elliott
Dennis Tucker’s gift card balance keeps shrinking. A closer look reveals the source of the leak