Jocelyn Kent Smith came to us with one of the most bizarre requests for help our advocates have ever encountered.
After a lightning strike zaps Brittany Burns’ vacation, she tries to secure a refund for her airline ticket. But is she entitled to it? The post Do I deserve a refund for a lightning strike
If there’s a busy season for travel insurance claims, this is probably it. Summer vacations are over, some prematurely. Hundreds of thousands of claims are working their way through the system.
In Alaska, they save the best for last.
The Australian daily email newsletter Crikey summed up the announcement that women would be allowed to drive in Saudi Arabia fairly succinctly: The brutal theocratic regime of Saudi Arabia is suddenly everyone’s favourite fundamentalist gang of war criminals after announcing — in a specially coordinated announcement at home and in Washington — that it would be joining the 19th century in allowing women to drive. Don’t hold your breath on this story either, the new ruling doesn’t come into effect until late June 2018. And it’s possible there may be other restrictions, I’ve read that women will not be allowed to drive after 8 pm at night and the new law will only apply to women over 30
Norwegian Cruise Line cancels an Alaskan cruise booked in the United Kingdom, but oddly enough, that same cruise is still available to those in the United States. Can our advocates help
When Meghan Robinson bought a piglet named Peaches, she was devastated when the little creature was deemed unhealthy and the sale fell through. But now she’s not only missing Peaches, but the breeder is refusing to refund the $4,000 Robinson paid for her.
Just what constitutes a “full refund”? James Patterson is asking this question after Norwegian Cruise Lines (NCL) canceled his cruise.
The number of consumer complaints soared to an all-time high in June, with the airline industry proving most of the lift. The post In record month for complaints, airline complaints take off appeared first on Elliott.
When Ross Horrocks’ cruise goes bad, Norwegian offers him a full refund. Then the company withdraws the offer. Can it do that?
WOW Airlines doesn’t dispute that it lost Michelle Kelly’s luggage, but when she repeatedly tries to recover the cost of her possessions, the airline repeatedly tells her it hasn’t received her claim. The post WOW Airlines lost my luggage. Then it lost my luggage claim.
When Julia Ingle books a four-day stay at a Days Inn in San Antonio through Hotwire.com, she isn’t expecting a broken box spring, bloodstained sheets and bedbugs. But that’s exactly what she gets
Join Vagabondish on Twitter and Facebook . We could frame a house with the boxes of headphones we receive (or are pitched) to review on Vagabondish.
We’ve all heard the expression “All’s well that ends well.” But is the opposite true? Apparently it is for Megan Kroc
Stop me if you’ve heard this one before. Kahtan Daker bought a ticket on Turkish Airlines and said he canceled it 20 minutes later (“within the 24-hour grace period,” he told us)
The rumble of a jet engine is a comforting sound to some air travelers, making it easy to sleep on virtually any flight. For others, just the thought of being trapped in a pressurized aluminum tube is enough to send massive doses of adrenaline into their bloodstreams, ensuring alertness for…
It was another busy month for complaints. Readers filed 337 grievances, just a few cases shy of our record 342 complaints received last August. The post March complaints approach record as American Airlines extends lead appeared first on Elliott.
You probably already know about Zappos’ legendary customer service.
Pranjul Vir contacted our advocates about a common air travel problem: He and his wife were flying on an Air Canada ticket with stops in multiple cities. But when they couldn’t make one connection, the entire itinerary was canceled. The post I missed one leg of my flight
Dinesh Gandhi’s receipt showing that he returned his rental car with a full tank of gas doesn’t persuade Dollar Rent A Car not to charge him for refilling the tank. He thinks an employee drove the car after he returned it
Wireless roaming charges are “outrageous,” to hear travelers like Karen Pliskin talk about them. And she ought to know. The post Traveling abroad
When Angelika Blendstrup and her daughter arrived in France recently, they were certain that they wouldn’t be cut off from their friends and family back in the U.S. After all, they’d carefully selected a pricey T-Mobile plan that they were assured would work in Europe.
A codesharing nightmare strands Jamie Prophet in Dublin when she’s six months pregnant. Can we help her? The post Stuck in Dublin.
When William Mosley and his family are in a car accident in Yellowstone National Park, they need an accident report to file an insurance claim. So where’s their paperwork? The post I need my accident report from the National Parks Service.
After British Airways reroutes Jane Lyons’ flight from Baltimore to Washington, a representative promises that the airline will reimburse her for her taxi fare. But when she presents the airline with a bill, it balks.
Why is Susan Andzeski’s AT&T bill almost $200 a month higher?
Maurice Vine is a victim of a common car rental problem: He incurred toll charges while renting a car. And, surprise! Along with the toll charges on his bill were administrative fees that cost far more than the tolls themselves.
Failure. You’ve seen a lot of it on this site lately. The last few posts have been “Case Dismissed!” stories where we had no choice but to write them off
Public pressure is irresistible.
Linda Sacco was victimized — first, by a robber. Then by the hotel staff who witnessed the theft of her luggage and failed to prevent it.