When Robert Segal and his wife planned their Mexican vacation, they reserved an SUV from National Car Rental through Hotwire.
Julie Hanahan had just checked into the Citadines Las Ramblas, an apartment hotel along Barcelona’s famous La Rambla pedestrian mall, when she heard shouting and sirens.
Taylor Jennings has a tough time getting his bags from Baton Rouge, La., to Cleveland.
Many of the cases our advocates handle involve securing refunds for travelers from companies that are slow to issue them. Colby Shaw has the opposite problem. The post If it’s too good to be true — don’t take advantage of it appeared first on Elliott.
Join Vagabondish on Twitter and Facebook . Long-haul flights are the worst . If you’re on a 10-hour flight, cramped up with legroom that even a dog couldn’t fit in, food that is only fit for a prison cafeteria, in seats that I can only imagine are filled with more germs than a toilet, you’re in for one hell of a ride (literally)
When Donald Kushner booked his ticket on Czech Airlines, he made a “small” spelling error with his name. Then he found out the “absurd fee” that the airline is expecting him to pay to correct it. Now he wants to know if he should just take his chances and try to use the ticket as is
Two of Richard Come’s co-workers are affected by a blockade of Qatar, a small country on the Arabian Peninsula that extends into the Persian Gulf and shares its southern land border with Saudi Arabia. Several of Qatar’s neighbors have suspended diplomatic relations and air traffic and accused Qatar..
When Joe Shepherd is forced to cancel his Princess cruise, he receives a check for less than his claim. Can our advocates get Princess to reimburse him for the remainder
Jacy Reese was just being polite when he offered to switch airline seats with a mother and her young son on a recent flight from Copenhagen, Denmark, to Toronto.
Cindy Mesaros has the perfect antidote to compulsive shopping. The post Take this shopping: Proven strategies for spending less during sale season appeared first on Elliott
Worthey Brisco’s plans to spend all of his accrued Hyatt points on a relaxing vacation came to a screeching halt when he tried to sign in to his account. His balance: zero.
Last March, Sharon Mixon bought two tickets from Orlando to Auckland, New Zealand. But a month before departure, she realized that the names on the tickets didn’t exactly match the names on their passports. In today’s travel environment that could have created big problems during their trip.
What happens when a traveler discovers that three pieces of her luggage have been ruined by an unidentified type of “airline goo” and asks Interjet or her travel insurance company to compensate her to the tune of $16,000? Lynda Leibrock can tell you: Nothing.
Colleen Lamont’s flight from Scotland to Iceland is delayed, making her miss her connecting flight back home.
Has Joshua Ngwang Menang been scammed? First, his baggage was damaged while flying on KLM. Then he was “compensated” with an uncashable check
Richard Kitchen had a problem with the Congoleum Ovations flooring he had installed in his home four years ago. The top layer had begun to wear off, exposing a white base underneath
How safe do you feel in your hotel room? Safe enough to carry valuables?
Gary Strannigan bought a hotel deal on Groupon, changed his mind and asked to cancel. Groupon approved the cancellation but charged him for a second purchase he claims he didn’t make.
The ban on tablets, laptops and digital cameras introduced on 21 March from an assortment of Middle East airports covers anything bigger than 9.3cm (3.6 inches) by 16cm (6.3 inches) by 1.5 cm (0.6 inches). That lets in most big smart phones, but cuts out Kindles and IPad Minis.
Chen Cheng books Air Canada tickets for his girlfriend and himself, but cancels them within 24 hours. Air Canada refuses to cancel the tickets because of an exception to the 24-hour rule. Since when is the 24-hour reservation requirement limited by an exception?
Jean Charles Fourcade just wanted to enjoy a visit with his elderly father in France, but Avis put a dent in his plans by charging him well over the agreed-upon rate.
United Airlines says Sean Keegan missed his flight.
Sometimes consumer advocacy gets personal. Even if you’re a professional. The post Dear corporate America, please don’t mess with my mother.
It’s official: There are too many ads online. Specifically, too many intrusive ads. Don’t take my word for it
Ron Wooten-Green’s packages are stuck in customs. Can I help him get them un-stuck? The post What to do when US Global Mail fails to deliver appeared first on Elliott.
Kay Kindice and her daughter traveled to India for a wedding last summer, and after a series of events, they found themselves abandoned in a foreign country.
Could disputing a credit-card charge solve your next travel problem?
The Federal Aviation Administration briefly banned flights to Turkey in July after a failed military coup. Turkish Airlines doesn’t think that’s its problem.
Maybe you missed the announcement that the American Society of Travel Agents (ASTA) is introducing a “ground-breaking” new course focused on ethics in the travel industry. If you’re like most travelers, you may not know the American Society of Travel Agents from the American String Teachers…
When Amy Oven checked into a vacation rental she booked through HomeAway, she found that one room — an office — was locked.