While planning a trip to Disney World, Kathie O’Neill sees a great offer on Travelocity for Park Hopper tickets. She buys them, but immediately changes her mind and wants a refund. Can she get one
When Henry Milnark inadvertently purchases priority boarding for his wife during American Airlines’ online check-in process, his wife is told to request a refund online. But American responds that the fee is nonrefundable
If you’ve ever been on an airplane, you’re familiar with the “fasten seatbelt” sign and repeated reminders from the flight crew to keep your seatbelts fastened.
When passengers arrive late for or miss an outbound flight, they’re considered “no-shows.” That’s an industry standard policy. All remaining flights, including their return, are automatically canceled
How much does an airline have to do to get you to your destination on time if the flight is postponed? Jacqui DeGeus learns the answer the hard way. The post We were heading to the Bahamas, but Air Canada left us in Orlando appeared first on Elliott
After her family’s stay at the Island Country Inn on Bainbridge Island, Wash., Camille Derricotte found an unexpected and mysterious charge on her credit card.
When Sandy Sloane planned her 10-night trip to Prague, Berlin and London, she booked her family’s accommodations through Airbnb. After two nights at the first Airbnb in Prague, she was certain she had bedbug bites all over her body. What she did next (and what she didn’t do) made it impossible for..
Andrew Smith purchases two Groupons, each worth three sessions with a personal trainer, for himself and his wife. They complete one session and schedule their second.
Deborah Glotzer showed up for her recent Delta Air Lines flight from Boston to Seattle. Her flight crew didn’t.
Anna Kim was taken for a ride. Unfortunately, it’s not the one she had planned for
Nicholas Eckert says he “fully expected and understood” that he’d be charged a penalty for rebooking his Lufthansa flight. But the penalty was so high that he questions its reasonableness. Lufthansa, says Eckert, “really went above and beyond in its extraction of money from me.” The post Yes,..
When Nicia Casimiro books a trip on Expedia, she finds an unexpected — and unexplained — additional charge of $22. Can our advocates clarify the charge and get it removed from Casimiro’s account?
Now that the dust has almost settled from United Airlines’ infamous passenger-expulsion incident, travelers are left with several important and largely unanswered questions about how this kerfuffle will change air travel — if it does at all. The post What all the recent United Airlines headlines…
On my way to Cambodia and beyond on what will become a rather long trip, we stopped at the Khao Yai National Park, 170km north-west of Bangkok in Thailand.
First, Caremark agrees to cover Ben Schwartz’s insulin pump. Then it refuses
Sometimes, airlines do the right thing — no questions asked. Gerrard Hattfield knows what that’s like
Patrick Novak rented a car for a week from Budget at its Edmonton airport facility in Alberta, Canada. During the rental period, between Jasper National Park and Banff, the car got a flat. Novak changed the tire and installed the emergency spare.
Doesn’t a renter have a reasonable expectation that fluids have been topped off before each rental? Isn’t the fact that someone else deals with maintenance part of the enjoyment of a vacation rental car? Is there a difference here between what the rental car contract may say and what the right..
Lisa McNulty and her husband are excited about their Christmas getaway to Sandals Great Emerald Bay Resort in Exuma, Bahamas. Then a hurricane blows through and destroys the hotel. Can Sandals and Expedia help fix this disaster, or will she be stuck with a ticket to nowhere?
In case you didn’t notice, we had a busy, exciting — and in many cases, controversial — year. That’s the kind of year it was for advocacy, helping those who needed it, or as our own Christopher Elliott likes to say, comforting the afflicted and afflicting the comfortable
Darleen Hauck’s tour was canceled because of a lack of participants, and she received a refund for the cost of the tour from the tour operator.
You know the old saying, “Trust everybody, but cut the cards?” That phrase rings particularly true when dealing with customer service issues these days. The post No paper trail, no case, and absolutely nothing to laugh about appeared first on Elliott
Although Shelley Jones’ complaint is common, I’ve never heard it from someone like her. Her problem: She’s done with airline “codesharing” — a marketing arrangement in which an airline places its designator code on a flight operated by another airline, and sells tickets for that flight
It was supposed to be the trip of a lifetime. Michael and Karen Ireland made plans for a trip to Europe, where they would travel for nearly a month in Italy, England, Ireland and France. Instead, it became the kind of trip they’ll spend the rest of their life trying to forget.
James DiProspero’s rental car is getting him lost. Is the company responsible for hours of missed vacation time? The post Renault got me lost — can you help me find a refund
My recent visit to Ratnagiri, following the sad story of King Thibaw’s long spell in exile , concluded with the last day of Ganesh Chaturthi, the 10-day birthday party for the elephant-headed Hindu God of Wisdom. ▲ As a finale images of the God are carried down to the beach, smaller ones carried on a platform, larger ones like this, on the back of a truck
After Janet Mosher surrenders her checked bag to Austrian Airlines, a representative surprises her by weighing it — and charging her extra. Why not give her an opportunity to repack
Adria Gross’ problem looked unsolvable. The post A new way to reverse the customer-service slide appeared first on Elliott.
Pamela Doherty’s American Airlines flight is delayed. A representative tells her to book a new ticket, but then the company refuses to reimburse her. What now
Four days before Ryan Bernard was to take his girlfriend on a surprise wedding trip to Las Vegas, Bookit.com canceled. Although his initial deposit made in October was accepted, subsequent payments on his payment plan didn’t go through.