Author Archive for raymond_germanos

We declined to take this bedbug case. Here’s why.

When Sandy Sloane planned her 10-night trip to Prague, Berlin and London, she booked her family’s accommodations through Airbnb. After two nights at the first Airbnb in Prague, she was certain she had bedbug bites all over her body. What she did next (and what she didn’t do) made it impossible for..

Yes, Lufthansa can charge a “huge fee” to change your flight date

Nicholas Eckert says he “fully expected and understood” that he’d be charged a penalty for rebooking his Lufthansa flight. But the penalty was so high that he questions its reasonableness. Lufthansa, says Eckert, “really went above and beyond in its extraction of money from me.” The post Yes,..

What all the recent United Airlines headlines may mean for travelers

Now that the dust has almost settled from United Airlines’ infamous passenger-expulsion incident, travelers are left with several important and largely unanswered questions about how this kerfuffle will change air travel — if it does at all. The post What all the recent United Airlines headlines…

Am I responsible for maintaining the fluids in my rental car?

Doesn’t a renter have a reasonable expectation that fluids have been topped off before each rental? Isn’t the fact that someone else deals with maintenance part of the enjoyment of a vacation rental car? Is there a difference here between what the rental car contract may say and what the right..

A hurricane ruined my Sandals vacation. Please help me un-ruin it.

Lisa McNulty and her husband are excited about their Christmas getaway to Sandals Great Emerald Bay Resort in Exuma, Bahamas. Then a hurricane blows through and destroys the hotel. Can Sandals and Expedia help fix this disaster, or will she be stuck with a ticket to nowhere?

Graphic content! Murder! Allegiant Air! Here are the top stories of 2016

In case you didn’t notice, we had a busy, exciting — and in many cases, controversial — year. That’s the kind of year it was for advocacy, helping those who needed it, or as our own Christopher Elliott likes to say, comforting the afflicted and afflicting the comfortable

Why airline codesharing must die

Although Shelley Jones’ complaint is common, I’ve never heard it from someone like her. Her problem: She’s done with airline “codesharing” — a marketing arrangement in which an airline places its designator code on a flight operated by another airline, and sells tickets for that flight

They took our airline seats away, then our money — and pointed their fingers

It was supposed to be the trip of a lifetime. Michael and Karen Ireland made plans for a trip to Europe, where they would travel for nearly a month in Italy, England, Ireland and France. Instead, it became the kind of trip they’ll spend the rest of their life trying to forget.

Ganesh Chaturthi

My recent visit to Ratnagiri, following the sad story of King Thibaw’s long spell in exile , concluded with the last day of Ganesh Chaturthi, the 10-day birthday party for the elephant-headed Hindu God of Wisdom. ▲ As a finale images of the God are carried down to the beach, smaller ones carried on a platform, larger ones like this, on the back of a truck

Las Vegas wedding almost called off by

Four days before Ryan Bernard was to take his girlfriend on a surprise wedding trip to Las Vegas, canceled. Although his initial deposit made in October was accepted, subsequent payments on his payment plan didn’t go through.