It was a random thought at the end of a recent column about unfriendly TSA agents. “I wonder if the rude agent is a reflection of an even ruder traveler,” mused David Kazarian, a pharmacist from Tampa. It started a debate with a real purpose.
The consumer advocacy you see on this site may be free, but it’s not cheap. Everything you see is funded by individual supporters like you.
Barbara Goldsmith and her husband are planning a trip of a lifetime to Alaska this year. The couple, both in their 70s, are “healthy and active” — but they’re also worried
When Cristal Flores’ refrigerator catches fire, she contacts the company to help her clean up the mess. When it won’t help her, she contacts me. The post My Frigidaire is on fire! Why won’t they clean up this mess
Days before Hurricane Irma hits Florida, a representative of Economy Bookings informs Stephen Sherman that he can cancel his Palm Beach-area Thrifty car rental with no penalty.
Kathleen Pierz’s Samsung washing machine only works 60 percent of the time. Yet Samsung refuses to fix it.
Before you run to the store to buy a TV on Black Friday, you need to know about Larry Valverde, who purchased a new set from Best Buy last Black Friday. The post Don’t buy another television until you read this appeared first on Elliott.
When Tim Tyler’s luggage goes missing after a flight on LATAM Airlines, communication failures with the airline stall the resolution of his claim for compensation. Can our advocates get LATAM to process the claim without further delays? The post I need LATAM to send instructions for my claim in…
Edward Epstein books a bundled vacation package to Puerto Rico through Expedia but, in the wake of Hurricane Maria’s wrath, he’s forced to cancel his trip to the beleaguered island.
As airline travel becomes increasingly less pleasant in economy class, upgrades are looking increasingly appealing to travelers. Understanding how the deck is stacked will help with any attempted upgrades. The post The murky world of airline upgrades appeared first on Elliott.
Maybe you’ve heard about Jason Puerner, or someone like him. Puerner, a transportation planner from Lakewood, Colo., says he recently rented a Chevrolet Cruze with a pre-existing scratch from Enterprise.
When French America Line cancels Barbara DeRosa’s cruise, it promises to refund her airfares. But the cruise line still hasn’t followed through
When Hazel Chiang tries to check in for her flight on Malindo Air, she is denied boarding because her travel agency, eDreams, never paid for her ticket. Can our advocates obtain a refund for Chiang’s walk-up airfare?
When Linda Cameron’s video game freezes, she turns to the seller for help. But despite a promise of a prompt reply, it ignores her. What now?
Adam Shulman and his wife recently traveled to beautiful Iceland. The only problem was that the Shulmans’ baggage, which included their winter clothes, didn’t make the trip. The post WOW flew me to Iceland but left my winter clothes behind in Boston appeared first on Elliott.
Don’t look now, but your consumer rights are vanishing. The post Your consumer rights are disappearing. Here’s how to protect yourself now.
Kyrgyzstan was a case of continuous culture shock, not what I had expected of the ex-Soviet Central Asian ‘stans when it came to the geography or the culture. The surprises continued in Uzbekistan, when we reached Samarkand and Bukhara with their wonderful Islamic art and architecture the picture was rather more what I had been expecting and we’ve also had the desert geography which I had in my mind, but there were plenty of other surprises. ▲ Starting with the money, Uzbekistan has a big black market although it’s so relaxed you could hardly describe it as black.
Kyrgyzstan and Uzbekistan, if I’ve had culture shock in recent years then these two countries have been the places that provided it.
Laurie Richardson rented a car from Enterprise for just one day, but, unbeknownst to her, she racked up $550 in damages from what appeared to be a little dent. Can our advocates help her repair her reputation
Ralph Shaw had never booked a hotel in advance before. His first experience doing so might also be his last
Want to start an argument?
Recently, we have received a steady stream of complaints about Target gift cards and missing balances. We are happy to report that we have been able to successfully advocate most of these cases
It’s 100 years since the Russian Revolution ushered in Communism and the Soviet Union, assorted galleries and museum in London are celebrating the occasion. The Royal Academy on Piccadilly features Revolution: Russian Art 1917–1932 which runs until 17 April. It covers the 15 years from 1917, when enthusiasm was high and the art was varied, eclectic, imaginative, hopeful, revolutionary even
When Mona and Bruce Rowe’s American Airlines flight to Tokyo is diverted, American offers 20,000 frequent flier miles as compensation. But the Rowes want reimbursement for their train tickets and hotel as well. Can our advocates help them get it?
Theresa Lies’ son wants to cancel his trip to Mexico because of Zika fears. Can our advocacy team help him? The post Why can’t I use my Aeroméxico vouchers for spring break
It’s one of those dreaded “acts of God” that every one of us who every rents a car hopes we’ll never encounter: a hailstorm. Unfortunately, Josh Turiel encountered one when he rented a car from Alamo. Fortunately, his rental car suffered no damage.
Thomas McConnell had to cut his planned hotel stay in San Diego from seven days to five. But the online agency he used to book the room hasn’t given him credit for his stay. The post Where’s the credit Hotels.com promised?
When Lufthansa loses your bag, how long should it take for it to resolve your claim? Hanga Mathe would like to know
You know that saying, “the customer is always right?” Well in this case, Andrew Smith is very right, and he is being much more practical and efficient than the company with which he has a problem.
Erin McBride’s sister, Natalie Gresko, was in Fiji with her family when McBride contacted us about the suspected fraud that forced her sister to buy new tickets to avoid being stranded in Los Angeles. Will we be able to help, or will we have to settle for passing on a warning to others? The post..