When Marco Lippman booked his United Airlines ticket for a flight from San Francisco to Frankfurt, Germany, he received a message that “four tickets were left at this price” that qualified for upgrades. But when he tried to upgrade his ticket, he found himself on a waitlist. And United’s website…
The travel industry seems to always have its hand out — sometimes literally.
We’d like to help John Baker with his case against Hertz — assuming he has one.
Join Vagabondish on Twitter and Facebook . I hear the word “disruptive” bandied about these days in reference to new (or supposedly new) gadgets and gear that manufacturers think will somehow revolutionize whatever industry they happen to be in
Jill King-Fernandez and her family voluntarily give up their seats on a Spirit Airlines flight. In exchange, they’re offered flight vouchers
When Matthew Scott cancels his CenturyLink account, the company tries to charge him a $200 cancellation fee. After all he’s been through, he thinks that’s too much. Is he right?
Nina McGouldrick claims she never called to cancel her flight. But the phone records suggest she did
If you rent a car in Europe this summer, you might notice a few changes. Pay attention to them.
When Shakera Bland wanted to go to Paris, she booked a nonrefundable plane ticket through a third-party site. She expected a week in Paris but when her plans changed, she got a headache instead.
You could almost hear a collective groan from the traveling public last week when United Airlines CEO Oscar Munoz promised a congressional hearing that his airline would “do better” in the wake of the David Dao dragging incident. Better than what, exactly
Every so often our advocates receive requests for assistance that we can’t accommodate. Rajiv Gupta has the misfortune to be making such a request.
Glenn Boyd is angry that the zipper on his Samsonite suitcase broke after just a few uses. He now wants a refund or a new suitcase. But is he being premature in contacting our advocates?
What just happened? A few years ago, self-driving vehicles were science fiction, but today, you can hail an Uber self-driving Volvo in Pittsburgh. You don’t have to be a futurist to connect the dots
Last time I rented a car, its onboard infotainment system offered to pair with my iPhone, and I instinctively pushed the “yes” button. Wrong answer. The post Travelers, beware! Hacking lurks in plugs and ports appeared first on Elliott.
Julien Hoffman is looking for a refund from South African Airways. But apparently, he’s not looking hard enough.
The cause of consumer advocacy certainly kept our advocates busy in 2016. And it kept you talking. And how.
Self-empowerment is one of the cornerstones of our mission. We pursue the cause of consumer advocacy not only through direct outreach to companies to resolve customer service issues, but also through our forums. The post What happened on the way to the forum?
Jim Jacobs’ Dish hardware isn’t working. He’d like the company to fix it or let him out of his contract. Why won’t it?
There’s no shortage of sites that publish interesting stories, feature thought-provoking ideas and offer a platform for insightful blog comments. But let’s face it, none of them keep you coming back every day to make sure you haven’t missed a thing, like this site does. The post Why is this site..
Car rental insurance isn’t required. Or is it? If you’re not sure, then you’re one of many confused car renters — a confusion some car rental companies appear to be taking advantage of.
Congratulations, Elaine Chao. We have work to do. President-elect Donald Trump has promised to be the champion of the people
Alexander Petlyarsky’s hotel reservation is not valid, even though he paid for it. Will his travel insurance cover the loss?
Common sense tells you that if you complain too much, you could end up banished to the back of the plane or even blacklisted. What can you do if you have a complaint against a travel company?
Join Vagabondish on Twitter and Facebook . Fall is officially here and — at least here in the United States — that means: it’s road trippin’ season! (Actually, every season is road tripping season as far as we’re concerned, but fall is our favorite season so …) Fresh off a handful of awesome road trips this past summer, we’ve been winnowing down our list of “must-have” car camping gadgets. Here are just four of our latest favorites: #1: Pelican Elite Coolers Pelican 20QT Elite Cooler in the Wild At home or in the woods, we love to cook
Orna Lenchner did it. The post Got a complaint? Never say these 5 words appeared first on Elliott
Want proof that the summer travel season is over?
Aung San Suu Kyi wasn’t the first Burmese leader to spend a long time under house arrest. The 100th anniversary of the death of King Thibaw, the last ruler of the Kingdom of Burma, arrives on 19 December 2016
Question: I responded to an advertisement by Hagen/Sinclair Research for marketing professionals for a 75-minute consumer research study in Chicago. According to the ad, Hagen/Sinclair would pay a $250 stipend to each marketing professional who participated in the study. I responded to their ad and…
Charles Cummings says he and his fellow owners at Interval International are being charged “upgrade fees per unit” of $99 without warning. The post What’s up with Interval International’s timeshare “upgrade fees per unit”?
James Nutter’s trip was canceled because of a flight change.