It almost happened. American Airlines’ three-year losing streak came within just one case of being broken by United Airlines in October as overall complaints jumped 56 percent from a year ago
Pamela Mazerski didn’t wait to call her travel insurance company until she had to file a claim. The post When should you call your travel insurance company? appeared first on Elliott.
If you’re reading this, chances are something horrible has happened while you’re on vacation — a health scare, a disruption, even an unexpected death. Maybe you’ve phoned your travel insurance company and the wheels are now in motion for a claim.
When Howard and Lori Rubin checked in for their trip on American Airlines to the Galápagos Islands, they were offered a free upgrade to first class — or so he claims. The post I accepted the upgrade because I thought it was free. It wasn’t appeared first on Elliott.
When Mike Thompson boarded his American Airlines flight, he tried to bring a piece of carry-on luggage aboard. The gate agent refused to allow him to do so and ultimately threw him off the flight
This fall, my wife and I will be spending a week in Hungary, so a few months ago I went online and ordered the Pimsleur level 1 Hungarian course. Learning a new language can be fun; it keeps the brain engaged. And it’s also really useful before heading to a foreign country
This unfortunate couple had to cancel their wedding when the fiancé became seriously ill. Then when they tried to postpone their honeymoon cruise, things got even worse.
After Jennifer Poff pays Groupon $125 for a laptop computer, it doesn’t deliver. But Groupon insists the laptop was shipped and won’t respond to her requests to send the laptop or refund the money.
Patricia Dougherty searched for “American Airlines” on her iPhone so she could buy seats from Philadelphia to Barcelona.
I’ve been hitting the galleries and museums in London and then in Melbourne the last few weeks. First of all at the Victoria & Albert Museum in Knightsbridge, London there was Pink Floyd: Their Mortal Remains
When Marco Lippman booked his United Airlines ticket for a flight from San Francisco to Frankfurt, Germany, he received a message that “four tickets were left at this price” that qualified for upgrades. But when he tried to upgrade his ticket, he found himself on a waitlist. And United’s website…
The travel industry seems to always have its hand out — sometimes literally.
We’d like to help John Baker with his case against Hertz — assuming he has one.
Join Vagabondish on Twitter and Facebook . I hear the word “disruptive” bandied about these days in reference to new (or supposedly new) gadgets and gear that manufacturers think will somehow revolutionize whatever industry they happen to be in
Jill King-Fernandez and her family voluntarily give up their seats on a Spirit Airlines flight. In exchange, they’re offered flight vouchers
When Matthew Scott cancels his CenturyLink account, the company tries to charge him a $200 cancellation fee. After all he’s been through, he thinks that’s too much. Is he right?
Nina McGouldrick claims she never called to cancel her flight. But the phone records suggest she did
If you rent a car in Europe this summer, you might notice a few changes. Pay attention to them.
When Shakera Bland wanted to go to Paris, she booked a nonrefundable plane ticket through a third-party site. She expected a week in Paris but when her plans changed, she got a headache instead.
You could almost hear a collective groan from the traveling public last week when United Airlines CEO Oscar Munoz promised a congressional hearing that his airline would “do better” in the wake of the David Dao dragging incident. Better than what, exactly
Every so often our advocates receive requests for assistance that we can’t accommodate. Rajiv Gupta has the misfortune to be making such a request.
Glenn Boyd is angry that the zipper on his Samsonite suitcase broke after just a few uses. He now wants a refund or a new suitcase. But is he being premature in contacting our advocates?
What just happened? A few years ago, self-driving vehicles were science fiction, but today, you can hail an Uber self-driving Volvo in Pittsburgh. You don’t have to be a futurist to connect the dots
Last time I rented a car, its onboard infotainment system offered to pair with my iPhone, and I instinctively pushed the “yes” button. Wrong answer. The post Travelers, beware! Hacking lurks in plugs and ports appeared first on Elliott.
Julien Hoffman is looking for a refund from South African Airways. But apparently, he’s not looking hard enough.
The cause of consumer advocacy certainly kept our advocates busy in 2016. And it kept you talking. And how.
Self-empowerment is one of the cornerstones of our mission. We pursue the cause of consumer advocacy not only through direct outreach to companies to resolve customer service issues, but also through our forums. The post What happened on the way to the forum?
Jim Jacobs’ Dish hardware isn’t working. He’d like the company to fix it or let him out of his contract. Why won’t it?
There’s no shortage of sites that publish interesting stories, feature thought-provoking ideas and offer a platform for insightful blog comments. But let’s face it, none of them keep you coming back every day to make sure you haven’t missed a thing, like this site does. The post Why is this site..
Car rental insurance isn’t required. Or is it? If you’re not sure, then you’re one of many confused car renters — a confusion some car rental companies appear to be taking advantage of.