What kind of compensation can you expect from an airline when an equipment delay makes you miss an important event? What if missing that event causes you to lose a customer or hurts you in your job
A cruise to Cuba is a dream for many people, but there are specific rules that a company must follow and a special certification it needs to run a cruise. When Pamela Gillet booked her dream cruise to Cuba with Pearl Seas Cruises, she assumed the company had secured permission to run the trip it…
It’s the complainers that make travelers such as Randall Kessler complain — specifically, the folks who shuffle around the airport waiting area, griping about something over which neither they nor their airline has any control. The post Don’t do this before you take off appeared first on…
Mike Parker learns of a possible industrial action that threatens his vacation in the Azores. Can our advocates get Expedia to refund his flights on SATA Airlines? The post SATA Airlines warned me of a possible industrial action
In the British colonial era it was the Gilbert half of the Gilbert & Ellice Islands. Kiribati gained its independence in 1979, became a member of the United Nations in 1999 and has a population of 115,000
When Rachel Lipnoski returns her Alamo car rental and dashes off to catch her flight home, she neglects to hold on to her receipt. This becomes an expensive problem when days later she receives an updated bill — one that charges her for two extra days.
Sitting through a timeshare sales presentation can be a tiring, painful experience. But what’s worse is giving in to the sales pitch, signing an agreement, and then trying to get out of it later
I’ve just been at the Irrawaddy Literary Festival in Myanmar. I put a lot of thought into it before I went, assorted people told me I should not be going, that by turning up I was ignoring the ethnic cleansing or even genocide going on in the Rakhine area, the western corner of Myanmar where it rubs up against the Bay of Bengal and Bangladesh
Donna Klemond’s Celebrity Cruises ship departs three hours early – just as she arrives at the port of embarkation. Neither Celebrity, her travel insurance company nor her travel agent will help compensate her for the cost of the cruise
Karen Flanagan is having a communication breakdown with Comcast. Can our advocates fix the problem? The post Comcast canceled my service after it agreed to a late-payment plan appeared first on Elliott
Alison Boan believes that a glitch in the Spirit Airlines reservation system caused her return flight to be booked on the wrong date and increased her ticket price. Just hours later, when she discovers the problem she calls the airline to switch to the correct flight. So why isn’t she allowed to do..
Dorothy Lathan’s dishwasher is a lemon — or is it? Our team of advocates looks into the matter and makes a startling discovery.
Everyone knows we’re huge car camping fans. But, sometimes packing and planning a car camping trip can become too much about the logistics and essentials
When Kong Ho pays $500 for Gold elite membership in American Airlines’ AAdvantage program, he expects to reap the benefits. Unfortunately, the airline has a different idea.
Elizabeth Wilson is “permanently banned” from Uber. But why
After Reena Roshgadol’s daughter gets injured, she has to change her flight schedule.
When Michael Tolcott books a car service to take him to the airport, he expects his ride to arrive as agreed. But when the vehicle doesn’t turn up, he is left scrambling to get to the airport and trying not to miss his flight. The post My car service company never showed up, and it never explained..
Conflicts between companies and their customers are common, and consumers often act as their own advocates. We regularly advise consumers to start with a politely worded letter to the company, succinctly describing the problem and asking for a specific, reasonable resolution.
The storm clouds on the horizon signaled not just another delayed flight. They also should have served as a warning to Eleanor Jean Schmidt that a prolonged, unpleasant, and ultimately fruitless attempt to seek compensation for the delays lay ahead
What is up with Amazon.com’s gift card program? Scott Kimura wants to know. The post Unfortunately, we can’t help with closed Amazon accounts appeared first on Elliott
If you’re already bracing for a long airport security line during the spring break travel season, then you must remember last year. You do, don’t you?
When Allen Norris Dean books an SAS ticket online, the airline places a “hold” on his funds, and then cancels his ticket. But he can’t buy another ticket unless the “hold” is released. Is there a way out
After being denied boarding on Etihad Airways, Anthony Gorman just wanted fair compensation. He lost an entire day of his vacation because his flight was oversold. But guess what he got instead
Sara Zalkin planned a special New Year’s Eve celebration with her husband and 16 friends aboard the Carnival Conquest, and they booked through the travel agency Legendary Journeys. But when the group arrived to embark the ship, the Zalkins’ boarding passes were for a cruise departing Dec
It sounds like the next verse of the same song: Muhajirah Payne purchased a gift card from Target online — only to find out from the recipient that the card wasn’t usable. Our advocates have been hearing versions of this story quite frequently – and wondering why Target won’t stand behind its gift…
When Mary Rush booked and paid for an Airbnb accommodation, she received a receipt that she had paid in full for the reservation.
Denny Eaplin loses $184 in Target gift card credit when someone else redeems it in a different state.
Weary of the “awful” hour-long forced updates his Windows computer forced him to periodically endure, usually during prime work hours, Kia Farhang recently abandoned his PC operating system. He switched to Linux, an open-source OS
The number of consumer complaints received by this site surged last month, with a total of 293 queries, our fourth-busiest month of 2016.
Jeff Hanson’s 17-year-old daughter missed her Barbizon USA model cruise and he wants a refund. Can we help? The post Less than model behavior from Barbizon USA’s staff made my daughter miss her cruise appeared first on Elliott.