Alison Boan believes that a glitch in the Spirit Airlines reservation system caused her return flight to be booked on the wrong date and increased her ticket price. Just hours later, when she discovers the problem she calls the airline to switch to the correct flight. So why isn’t she allowed to do..
Dorothy Lathan’s dishwasher is a lemon — or is it? Our team of advocates looks into the matter and makes a startling discovery.
Everyone knows we’re huge car camping fans. But, sometimes packing and planning a car camping trip can become too much about the logistics and essentials
When Kong Ho pays $500 for Gold elite membership in American Airlines’ AAdvantage program, he expects to reap the benefits. Unfortunately, the airline has a different idea.
Elizabeth Wilson is “permanently banned” from Uber. But why
After Reena Roshgadol’s daughter gets injured, she has to change her flight schedule.
When Michael Tolcott books a car service to take him to the airport, he expects his ride to arrive as agreed. But when the vehicle doesn’t turn up, he is left scrambling to get to the airport and trying not to miss his flight. The post My car service company never showed up, and it never explained..
Conflicts between companies and their customers are common, and consumers often act as their own advocates. We regularly advise consumers to start with a politely worded letter to the company, succinctly describing the problem and asking for a specific, reasonable resolution.
The storm clouds on the horizon signaled not just another delayed flight. They also should have served as a warning to Eleanor Jean Schmidt that a prolonged, unpleasant, and ultimately fruitless attempt to seek compensation for the delays lay ahead
What is up with Amazon.com’s gift card program? Scott Kimura wants to know. The post Unfortunately, we can’t help with closed Amazon accounts appeared first on Elliott
If you’re already bracing for a long airport security line during the spring break travel season, then you must remember last year. You do, don’t you?
When Allen Norris Dean books an SAS ticket online, the airline places a “hold” on his funds, and then cancels his ticket. But he can’t buy another ticket unless the “hold” is released. Is there a way out
After being denied boarding on Etihad Airways, Anthony Gorman just wanted fair compensation. He lost an entire day of his vacation because his flight was oversold. But guess what he got instead
Sara Zalkin planned a special New Year’s Eve celebration with her husband and 16 friends aboard the Carnival Conquest, and they booked through the travel agency Legendary Journeys. But when the group arrived to embark the ship, the Zalkins’ boarding passes were for a cruise departing Dec
It sounds like the next verse of the same song: Muhajirah Payne purchased a gift card from Target online — only to find out from the recipient that the card wasn’t usable. Our advocates have been hearing versions of this story quite frequently – and wondering why Target won’t stand behind its gift…
When Mary Rush booked and paid for an Airbnb accommodation, she received a receipt that she had paid in full for the reservation.
Denny Eaplin loses $184 in Target gift card credit when someone else redeems it in a different state.
Weary of the “awful” hour-long forced updates his Windows computer forced him to periodically endure, usually during prime work hours, Kia Farhang recently abandoned his PC operating system. He switched to Linux, an open-source OS
The number of consumer complaints received by this site surged last month, with a total of 293 queries, our fourth-busiest month of 2016.
Jeff Hanson’s 17-year-old daughter missed her Barbizon USA model cruise and he wants a refund. Can we help? The post Less than model behavior from Barbizon USA’s staff made my daughter miss her cruise appeared first on Elliott.
When Noeleen and Eddie Newman got back home to Ireland, they were shocked to find an extra $1,200 charged to their credit card by Budget Rent A Car for their rental while visiting the U.S. After we got involved, Budget offered them a partial refund. Is it enough?
Why have Lawrence Hughes’ shoes fallen apart after just three hours of wear? And why won’t Bruno Magli fix them?
The Federal Trade Commission (FTC) is being asked to investigate car rental “convenience” fees, a step that could lead to stricter regulation of these unwanted — and often undisclosed — extras. In a letter sent to FTC Chairwoman Edith Ramirez late Friday, Sen
Artemio Cuevas wants a full refund for the Middle East trip he and his wife couldn’t take.
When Bob Yoo and his family checked in at their Airbnb rental in Bellevue, Wash., they found trash everywhere, soiled carpets and cobwebs in the corners.
There are few things more frustrating than the words, “your account has been locked.” The response prompted by that phrase could be a deep sigh, a NSFW expression, or a laptop hurled out the window, depending on the type of account or how big the problem is. The post The mystery of the locked..
For years I’ve been meaning to visit Hampi, the extensive city of temple ruins in the state of Karnataka. It’s an overnight train trip from the southern metropolis of Bangalore or a slightly shorter trip from Goa on the coast, the difficulties of getting there perhaps help to keep the tourist numbers in check, but a visit is thoroughly worthwhile.
Italy’s infamous restricted traffic zones have struck again, this time snagging Douglas Schmucker, an unsuspecting Avis car rental customer. The post Is Avis’ 42 euro “referral” fee in Milan a scam? appeared first on Elliott.
Not again. That’s what I thought when I saw Nancy Ferguson’s case with Avis. The post Forced to buy car insurance from Avis — can I get a refund
After booking airline tickets to Scotland through OneTravel, Jane Randolph discovered that the agency had misspelled both her husband’s name and her own.