Barbara Smidt booked two tickets to Australia to celebrate a special birthday with her husband. But as they were excitedly putting the final touches on this trip, they were shocked to discover that United Airlines had no record of Stephen Smidt ever having a ticket.
You won’t believe what happened last month. We hit 500 cases for the first time, more than doubling our volume from a year ago. Monthly traffic edged closer to that 1 million-pageviews level.
n 1991, Norman Gunn’s tropical and pricey getaway to a Sandals Caribbean resort went wrong. Really wrong.
I know a few people who are early for everything — there’s a good chance they were even born early. But the majority of us have been late for something in our lifetimes
When Karen Del Zoppo’s husband suffered a heart attack two years ago, he sustained severe anoxic brain damage, which left him with the mental state and motor skills of a two-year-old. Del Zoppo didn’t want that to stop the family from enjoying a vacation.
When Holland America changes the departure port for a Chilean cruise, Robert Houston and his wife have to scramble to change their tickets.
I’ve blogged about Detroit a number of times over the years including when I drove through Detroit in 1994 on a coast-to-coast Odyssey in a fine old piece of ‘Detroit iron,’ a 1959 Cadillac. Or more accurately Detroit chrome. ▲ Here I am with that ’59 Caddy on Route 66 earlier in that trip
Joshua Perry canceled his reservation at the Hyatt on learning that he couldn’t bring his dog.
If it seems as if airlines are getting away with more passenger-unfriendly behavior, maybe it’s because they are. The Aviation Consumer Protection Division of the Department of Transportation (DOT), which is responsible for enforcing federal consumer-protection regulations, is on track to punish…
When Susan Chibnall and her husband cancel their tickets to Switzerland, United Airlines promises them they can use their credit for a year. So why have their tickets expired?
It’s time to disrupt the tipping economy. The travel industry is a great place to start.
Ethelynne Bates-Huffman had to cancel her trip to Norway, booked through Vantage Travel, for one of the most terrible of reasons: the sudden death of her husband. But her desperate plea to Vantage Travel for a refund of their trip fares did not result in compassionate treatment.
It just wasn’t David Ababio’s day.
It wasn’t that long ago that travelers who wanted to read up before their trips were limited to paper guidebooks and novels featuring the destination.
Bend, Ore., is the kind of place you can come back to again and again and always discover something new. My latest adventure was no exception.
Lisa Coris changes the name on her son’s passport, but now Ethiopian Airlines wants to charge her $300. Is that too much?
If you’ve traveled to overseas destinations, you probably already know that you need a passport in order to legally enter another country and to return to your home country. But do you know if you need a visa to travel to the country you’ve chosen?
When Rio de Janeiro was named a finalist city for the 2016 Olympic Games, I was filled with anticipation and excitement. As a long time member of NBC’s Olympic production team, I knew that the city’s selection could be my first opportunity to revisit my grandfather’s sister’s family, who I had not…
When United Airlines cancels Michael Del Medico’s return flight from Washington to Chicago, he goes looking for answers. Can this consumer advocate help him find any?
It’s complaints season in the travel industry, as Adeodata Czink will tell you.
More than a year in advance, Nancy Barnby secures her lodging inside the direct path of the August 21, 2017, solar eclipse viewing area in Oregon. Now she needs our help because that hotel has changed hands and her reservation has been summarily discarded by the new owner. With just weeks left…
When Seble Mengiste reschedules a trip because of terrorism fears, she loses her reservation. Can we help her find it? The post JustFly never paid for this traveler’s flights.
Leon Razzon is convinced that his daughter, Lora, should have been permitted to fly from Raleigh-Durham to Istanbul with only a U.S. Passport, which was about to expire, and a Turkish citizen card
Garry Woessner rents a car, but turns down the offer of renting an electronic toll pass. You can see how much this misstep cost him. How do you keep toll authorities from making it “E-Z” to overcharge you, and how can we help Woessner appeal the charges
A law firm is using Anne Parr’s home address as its business address in the Real Yellow Pages. But she can’t reach anyone at YP to get the listing changed. Can our advocates help connect her to someone at YP who can correct the listing
Virgilio Machado and his wife planned to fly from Dallas to Philadelphia on American Airlines, but Machado claims he was ordered to leave the plane, threatened by a pilot, and then allowed to reboard the flight. The post We can’t help you if you won’t help us appeared first on Elliott
I recently was inspired by my wife (who often inspires me). Unfortunately, this inspiration took place during a frantic phone call as she was stuck on the highway, 20 minutes before her plane’s scheduled departure. This flight was the only one that would have enabled her to make it in time for a..
If an airline offers you compensation in the form of a voucher, be sure you understand the rules and conditions that come with it.
A cruise to Cuba is a dream for many people, but there are specific rules that a company must follow and a special certification it needs to run a cruise. The post A canceled cruise to Cuba cost this couple hundreds of dollars appeared first on Elliott
So you have decided to come to Europe. You’ve booked your flights, you’ve booked your hotel and now you want to rent a vehicle. The post What you need to know about renting and driving a car in Europe appeared first on Elliott