Author Archive for noloKneelty

Here’s why it’s important to read those confirmation emails

Barbara Smidt booked two tickets to Australia to celebrate a special birthday with her husband. But as they were excitedly putting the final touches on this trip, they were shocked to discover that United Airlines had no record of Stephen Smidt ever having a ticket.

Kicked off my cruise for peeing near the pool

When Karen Del Zoppo’s husband suffered a heart attack two years ago, he sustained severe anoxic brain damage, which left him with the mental state and motor skills of a two-year-old. Del Zoppo didn’t want that to stop the family from enjoying a vacation.

Detroit – a city on the way up?

I’ve blogged about Detroit a number of times over the years including when I drove through Detroit in 1994 on a coast-to-coast Odyssey in a fine old piece of ‘Detroit iron,’ a 1959 Cadillac. Or more accurately Detroit chrome.   ▲ Here I am with that ’59 Caddy on Route 66 earlier in that trip

The DOT has fined fewer airlines this year. Should you be worried?

If it seems as if airlines are getting away with more passenger-unfriendly behavior, maybe it’s because they are. The Aviation Consumer Protection Division of the Department of Transportation (DOT), which is responsible for enforcing federal consumer-protection regulations, is on track to punish…

Without trip insurance, even a tragedy may not lead to a refund

Ethelynne Bates-Huffman had to cancel her trip to Norway, booked through Vantage Travel, for one of the most terrible of reasons: the sudden death of her husband. But her desperate plea to Vantage Travel for a refund of their trip fares did not result in compassionate treatment.

Do you need a visa? Here’s the final word

If you’ve traveled to overseas destinations, you probably already know that you need a passport in order to legally enter another country and to return to your home country. But do you know if you need a visa to travel to the country you’ve chosen?

An Olympic journey and family reunion in Rio

When Rio de Janeiro was named a finalist city for the 2016 Olympic Games, I was filled with anticipation and excitement. As a long time member of NBC’s Olympic production team, I knew that the city’s selection could be my first opportunity to revisit my grandfather’s sister’s family, who I had not…

Help! Choice Hotels canceled our reservation to see the eclipse

More than a year in advance, Nancy Barnby secures her lodging inside the direct path of the August 21, 2017, solar eclipse viewing area in Oregon. Now she needs our help because that hotel has changed hands and her reservation has been summarily discarded by the new owner. With just weeks left…

Dollar hit me with $255 in administrative fees

Garry Woessner rents a car, but turns down the offer of renting an electronic toll pass. You can see how much this misstep cost him. How do you keep toll authorities from making it “E-Z” to overcharge you, and how can we help Woessner appeal the charges

Another happy consumer — thanks to our research team

A law firm is using Anne Parr’s home address as its business address in the Real Yellow Pages. But she can’t reach anyone at YP to get the listing changed. Can our advocates help connect her to someone at YP who can correct the listing

We can’t help you if you won’t help us

Virgilio Machado and his wife planned to fly from Dallas to Philadelphia on American Airlines, but Machado claims he was ordered to leave the plane, threatened by a pilot, and then allowed to reboard the flight. The post We can’t help you if you won’t help us appeared first on Elliott

How to never miss your flight

I recently was inspired by my wife (who often inspires me). Unfortunately, this inspiration took place during a frantic phone call as she was stuck on the highway, 20 minutes before her plane’s scheduled departure. This flight was the only one that would have enabled her to make it in time for a..

A canceled cruise to Cuba cost this couple hundreds of dollars

A cruise to Cuba is a dream for many people, but there are specific rules that a company must follow and a special certification it needs to run a cruise. The post A canceled cruise to Cuba cost this couple hundreds of dollars appeared first on Elliott