It’s complaints season in the travel industry, as Adeodata Czink will tell you.
More than a year in advance, Nancy Barnby secures her lodging inside the direct path of the August 21, 2017, solar eclipse viewing area in Oregon. Now she needs our help because that hotel has changed hands and her reservation has been summarily discarded by the new owner. With just weeks left…
When Seble Mengiste reschedules a trip because of terrorism fears, she loses her reservation. Can we help her find it? The post JustFly never paid for this traveler’s flights.
Leon Razzon is convinced that his daughter, Lora, should have been permitted to fly from Raleigh-Durham to Istanbul with only a U.S. Passport, which was about to expire, and a Turkish citizen card
Garry Woessner rents a car, but turns down the offer of renting an electronic toll pass. You can see how much this misstep cost him. How do you keep toll authorities from making it “E-Z” to overcharge you, and how can we help Woessner appeal the charges
A law firm is using Anne Parr’s home address as its business address in the Real Yellow Pages. But she can’t reach anyone at YP to get the listing changed. Can our advocates help connect her to someone at YP who can correct the listing
Virgilio Machado and his wife planned to fly from Dallas to Philadelphia on American Airlines, but Machado claims he was ordered to leave the plane, threatened by a pilot, and then allowed to reboard the flight. The post We can’t help you if you won’t help us appeared first on Elliott
I recently was inspired by my wife (who often inspires me). Unfortunately, this inspiration took place during a frantic phone call as she was stuck on the highway, 20 minutes before her plane’s scheduled departure. This flight was the only one that would have enabled her to make it in time for a..
If an airline offers you compensation in the form of a voucher, be sure you understand the rules and conditions that come with it.
A cruise to Cuba is a dream for many people, but there are specific rules that a company must follow and a special certification it needs to run a cruise. The post A canceled cruise to Cuba cost this couple hundreds of dollars appeared first on Elliott
So you have decided to come to Europe. You’ve booked your flights, you’ve booked your hotel and now you want to rent a vehicle. The post What you need to know about renting and driving a car in Europe appeared first on Elliott
Liz Vivas was planning on spending the weekend in Los Angeles.
When George Paddock’s wife woke up in their hotel room with small red welts on her legs, they immediately thought the worst — bedbugs! But, when they reported their concerns to the hotel staff, the room was inspected by Orkin Pest Control and no bedbugs were found. So why is Paddock now asking for..
John Osman’s custom countertops from Home Depot don’t fit his kitchen. The company won’t fix it. What now?
If you’re an experienced traveler, maybe you know about the Department of Transportation’s 24-hour rule for airline ticket purchases, or EU 261, the European consumer protection regulation for air travelers, or the Fair Credit Billing Act. The post The best consumer-friendly travel regulations..
Laurie Mankin and her husband have tickets on American Airlines to Puerto Vallarta, Mexico. A travel delay and a resulting transfer to a different arline leaves them stranded in Mexico City
Prisoners of Geography is subtitled ‘Ten Maps That Tell You Everything You Need to Know About Global Politics’ although Tim Marshall’s book is in fact rather more than maps and geography and there are rather more than 10 maps. Never mind it’s a handy summary of the situation of the world today, the history may stretch back, but it’s really the contemporary situation Mr Marshall is looking at ‘geopolitics’ is indeed what it’s all about. If you want to understand the Russian obsession with Crimea, why so much of the Middle East is a mess, why the USA is a superpower (nothing to do with Trump), why so much world attention is heading north to the Arctic, there are certainly lots of suggestions, if not firm conclusions here.
Bill Foy’s gift cards don’t work. Why isn’t Adorama listening to him?
Joshua Feldman claims that his four-pound Chihuahua, Tiki, is a “service dog.” But on a recent attempt to board a Hawaiian Airlines flight, the gate agent claimed that Tiki is an “emotional support animal.” Who is right? There’s an important distinction between the two types of animals – and it…
Your flight has been canceled. Your cruise ship isn’t sailing. You’re sick and can’t travel.
Michael German’s son rented a car through Orbitz, at Fox-Rent-a-Car in Mexico. Fox didn’t identify the driver of the car in its contract.
When Amanda Nelson booked a nonrefundable nonstop flight to Denver, she rejected the schedule change that included connecting flights.
Debbie Winsett wants Samsung to honor a verbal offer to “buy back” her five-year-old refrigerator that stopped working.
When Cliff Hampson checks his mail, he gets nervous.
SLAPP lawsuits — which most often take the form of a defamation suit — are surprisingly common. They are meant to burden individuals with the cost of a legal defense until they stop their criticism. They affect travelers disproportionately, in large part because travelers’ opinions have the power..
If you’re a futurist, optimist or just a gadget lover like me, then maybe you sprang for a Nest thermostat in 2011. The post What to do when the feathers fly out of your Nest appeared first on Elliott.
Rob Faunce’s trip to Paris is one he’ll remember – for all the wrong reasons.
It’s that time of year. Time for you to tell me what you think
When Donald Horger and his wife had to cancel their cruise, they filed a claim on their “cancel-for-any-reason” insurance policy with Holland America. But their claim was partially denied. The Horgers’ unfortunate story is a reminder to read the fine print in travel insurance contracts with extreme..
The number of consumer complaints reported to this site fell to 259 cases in November, a 19 percent drop from the previous month and a new low for the year. You’d think that would be good news for the serial offenders that normally top our lists.