If you’re a regular reader of this site, you probably think you know a lot about the advocacy work we do here every day.
Just after he rents a minivan from Avis, Michael Thomas has an accident.
A few days after confirming her purchase of an online certification course, Jessica Smith asks a few of her friends and colleagues about it. They encourage her to cancel. Is she entitled to a refund?
Deborah Freedline’s flight was diverted to Pittsburgh because of bad weather at her original destination, New York City’s LaGuardia Airport. Pittsburgh’s a great city, but not where she’d planned to spend the night. The airline said it was due to a weather delay
Yolanda Moroz didn’t know that airlines sell refundable tickets. Had she purchased one, she might not be asking our advocates to help her get a refund for her nonrefundable American Airlines ticket.
Maureen Kiely thinks she shouldn’t have to pay for new airline tickets on Aer Lingus.
How good are your reading comprehension skills? How patient are you? How willing are you to forgive other people’s shortcomings
Robert Hood and his wife were looking forward to their trip to Madagascar when a sudden injury made it necessary to forego the adventure. Luckily, Hood had purchased a comprehensive travel insurance policy from World Nomads to protect his $9,000 deposit on the trip.
When Mehmet Ertem’s favorite hotel was reflagged as a Hilton, it promised to be be better than ever. Instead, Ertem found a surprise on his bill — and it was anything but an improvement. The post Help, my favorite hotel turned into a Hilton — and it charges hefty resort fees appeared first..
Michelle Wu is billed for an extra month of AT&T service. She pays it, hoping to get refunded
Rhonda Arnold and her daughter were looking forward to a lovely weekend at the Jersey Shore.
Audrey Claxton and her husband are about to depart on a cruise to Hawaii. But like many cruise passengers, they find it a burden to schlep their bags from their home to the ship. The post What are the best luggage valet services for cruise passengers?
Sofia Porter-Castro contacted our advocates with an awful travel story. We’d love to be able to help her out. But unfortunately for Porter-Castro, we can’t – because her situation is the result of a weather-related delay.
If you have to ask if you were wrong, you already know that the answer is yes. This certainly was the case for Tiara Sampson — or it should have been. Sampson’s story should be a warning to all travelers: Expect, and be prepared for, the worst — including delays on all legs of a trip.
Melanie Walker was kind enough to give up her family’s seats on an overbooked American Airlines flight from Philadelphia to Manchester, England. Or so she thought. The post They gave up their seats, but did American Airlines give up enough compensation?
Dinesh Gandhi’s receipt showing that he returned his rental car with a full tank of gas doesn’t persuade Dollar Rent A Car not to charge him for refilling the tank.
We turned our hosted comments off yesterday. Was I nervous about that
Bridges was one of many people who benefited by buying a bundle from the telecommunications company, which recently acquired DirecTV. It was a great deal, lowering his bill by $50 per month by adding a DirecTV satellite television package onto his existing AT&T phone and Internet service. But…
It’s not every day that a consumer advocate is called a traitor, but in the days leading up to the inauguration of perhaps the most controversial president in U.S. history, that’s exactly what happened
Patricia Barker has a “trivial” complaint about airline pricing that could be netting her carrier millions. A couple of days after getting a quote from Delta Air Lines, the price jumped — and fell again without warning. The post No, Patricia, your complaint is not trivial.
Susan White has requested assistance in getting flights for herself and her husband rebooked from Turkish Airlines to another airline that is not based in a country under a warning from the U.S. State Department
Ever wish you could take back your words? The post Take back your words appeared first on Elliott.
Although we almost never get involved in loyalty program cases, Nancy Taylor’s was an exception. And even though we tried to help, our advocacy team came up empty-handed.
The Forbid Airlines from Imposing Ridiculous (FAIR) Fees Act introduced recently is a subversive new law that raises more questions than it answers. The post Should travel fees be regulated by the government? appeared first on Elliott
Someone lied to Candace Cassada.
It sounds like a bad joke. The post Couldn’t turn the heat down in my room — or up on the hotel appeared first on Elliott.
Even though three Comcast technicians have visited Sheldon Masel’s house, they still can’t install a working phone. What now? The post Comcast “messed” with his wiring and now the phone doesn’t work appeared first on Elliott
Brutalism in Britain is often seen as post-World War II architecture at its worst. A period of heavy, foreboding, grey, often sinister looking buildings, a style at its peak in the ‘60s. No British buildings better symbolize the Brutalist movement than the Barbican Estate.
My recent France and Italy drive continued from Grosseto to Venice. Of course Venice was as beautiful as ever … ▲ Whether you were looking across the lagoon to the Chiesa di San Giorgio Maggiore on the island of San Maggiore at sunset ▲ Or, a little later, directly across the Grand Canal to another church and an iconic one – the Basilica di Santa Maria della Salute – as the moon rose. The church was built as a thank you for Venice avoiding an outbreak of the plague in 1630
Airlines will collect more luggage fees this summer than in any other in the history of modern aviation. The post Maybe this isn’t the summer to overpack. Here’s why appeared first on Elliott.