A piece of Zahid Mohammad’s baggage went missing on an Air Canada flight. Five months later, Air Canada still hasn’t found it — and its claims department is still “reviewing” his case. Nobody at Air Canada will tell Mohammad when or if the airline will resolve his claim.
Terry Duryea had used FlyFirstClass.com to buy discounted first-class tickets before, so he didn’t hesitate to buy tickets through the site for a trip from San Francisco to Helsinki. Maybe he should have hesitated. The post Here’s what can happen when you use a site called FlyFirstClass…
On January 18 a 17.5 metre catamaran ferry with 50 people on board set out from the Kiribati island of Nonouti on a two-day, 240km trip to the main island of the nation, South Tarawa. It never arrived and a New Zealand Air Force Orion aircraft has been sent to search for it.
After a 14-hour delay on WOW Air, Rachael Lopez thinks she’s entitled to some compensation.
After Chung Seop Song cancels his AT&T internet account, the bills keep coming. What about that notice that said he had zero balance due? Does that mean anything
Aer Lingus refuses to compensate Cheri Meisels under EU 261 for her canceled flight because it’s taking off from the U.S.
n the aftermath of Hurricane Irma, John Monaghan makes his way to the Sheraton Suites where he has a confirmed reservation. He is looking forward to resting his weary head after a day of precarious travel.
If you’ve ever craved a German beer in Japan, you’re not alone. Thousands of others do, too, as I discovered on a recent trip to the island. The post How do you say “Oktoberfest” in Japanese?
In the aftermath of Hurricane Irma, Sandra Parker decides to cancel her flight to Florida on Spirit Airlines. She knows her $80 flights aren’t refundable. But what about the $160 pre-paid baggage fees
Jacqueline Heller is bumped from a flight that’s overbooked, but she can’t get the airline to refund her baggage fee. Can our advocates help? The post WOW, where is my baggage fee refund?
During her Sheraton hotel stay, Anna Eardley’s son becomes “sick” all over the room.
After a Panera trainee gets Mel Ettenson’s order wrong, he tries to contact the company. Why isn’t it responding to his complaint
When Randy Scott plans a vacation to Greece, he turns to a travel agent who specializes in guided tours for help. Smart move, right
Something about Nina Bucki’s story doesn’t quite add up. She’d planned a trip to Poland with her two daughters, but didn’t take it. She asked our help in getting a refund or credit for her unused airfares.
It’s the little things that inflict big headaches when you’re driving during the summer, like poor road conditions, cellular dead spots and pretty much anything to do with bathrooms.
Karen Wall bails on her Airbnb Paris rental after her host switches apartments and she can’t access the unit early. Does she deserve a refund?
Kavita Burra’s mother purchases round-trip business class tickets from India to the U.S. but a misses a connecting flight from the U.S.
Karen Melander-Magoon is troubled that AAA put a stop payment on two refund checks that were sent to her after her husband died. She can’t find any documentation about these transactions, but she hopes we can help. Can we?
When Silvania da Silva booked air tickets on United and Azul Linhas Aéreas Brasileiras through the online travel site OneTravel (a brand of Fareportal), she expected to be able to board her flights. But Azul denied her boarding, saying the fare hadn’t been paid — even though she had paid for her…
Olly olly oxen free. Come out, come out, from wherever you corporate executives are hiding from your customers.
You’ve probably already heard a lot of advice about what you should do do this summer — buy this, vacation there, see that movie. But what shouldn’t you do
If you intentionally violate the terms of a user agreement and suffer a loss, our advocates can’t and won’t help you recover. Ann Wax and her minor son found this out the hard way
At first glance it looked like adding an extra bag would cost just $9. For one traveler this was an expensive lesson in reading the fine print. The post Expedia told me the baggage fee was $9
When Anne Lederhos needed to purchase air tickets between Boston and Rapid City, S.D., she visited JustFly.com, made a reservation and paid $1,575 for tickets on American Airlines. But when she received her credit card bill, there was also a separate charge for $578, listed as “seat…
When you prepay for a service, you expect it to be performed. But a lack of service put a damper on Lorraine Stephany’s two-week Florida vacation.
If you’re a regular reader of this site, you probably think you know a lot about the advocacy work we do here every day.
Just after he rents a minivan from Avis, Michael Thomas has an accident.
A few days after confirming her purchase of an online certification course, Jessica Smith asks a few of her friends and colleagues about it. They encourage her to cancel. Is she entitled to a refund?
Deborah Freedline’s flight was diverted to Pittsburgh because of bad weather at her original destination, New York City’s LaGuardia Airport. Pittsburgh’s a great city, but not where she’d planned to spend the night. The airline said it was due to a weather delay
Yolanda Moroz didn’t know that airlines sell refundable tickets. Had she purchased one, she might not be asking our advocates to help her get a refund for her nonrefundable American Airlines ticket.