When Silvania da Silva booked air tickets on United and Azul Linhas Aéreas Brasileiras through the online travel site OneTravel (a brand of Fareportal), she expected to be able to board her flights. But Azul denied her boarding, saying the fare hadn’t been paid — even though she had paid for her…
Olly olly oxen free. Come out, come out, from wherever you corporate executives are hiding from your customers.
You’ve probably already heard a lot of advice about what you should do do this summer — buy this, vacation there, see that movie. But what shouldn’t you do
If you intentionally violate the terms of a user agreement and suffer a loss, our advocates can’t and won’t help you recover. Ann Wax and her minor son found this out the hard way
At first glance it looked like adding an extra bag would cost just $9. For one traveler this was an expensive lesson in reading the fine print. The post Expedia told me the baggage fee was $9
When Anne Lederhos needed to purchase air tickets between Boston and Rapid City, S.D., she visited JustFly.com, made a reservation and paid $1,575 for tickets on American Airlines. But when she received her credit card bill, there was also a separate charge for $578, listed as “seat…
When you prepay for a service, you expect it to be performed. But a lack of service put a damper on Lorraine Stephany’s two-week Florida vacation.
If you’re a regular reader of this site, you probably think you know a lot about the advocacy work we do here every day.
Just after he rents a minivan from Avis, Michael Thomas has an accident.
A few days after confirming her purchase of an online certification course, Jessica Smith asks a few of her friends and colleagues about it. They encourage her to cancel. Is she entitled to a refund?
Deborah Freedline’s flight was diverted to Pittsburgh because of bad weather at her original destination, New York City’s LaGuardia Airport. Pittsburgh’s a great city, but not where she’d planned to spend the night. The airline said it was due to a weather delay
Yolanda Moroz didn’t know that airlines sell refundable tickets. Had she purchased one, she might not be asking our advocates to help her get a refund for her nonrefundable American Airlines ticket.
Maureen Kiely thinks she shouldn’t have to pay for new airline tickets on Aer Lingus.
How good are your reading comprehension skills? How patient are you? How willing are you to forgive other people’s shortcomings
Robert Hood and his wife were looking forward to their trip to Madagascar when a sudden injury made it necessary to forego the adventure. Luckily, Hood had purchased a comprehensive travel insurance policy from World Nomads to protect his $9,000 deposit on the trip.
When Mehmet Ertem’s favorite hotel was reflagged as a Hilton, it promised to be be better than ever. Instead, Ertem found a surprise on his bill — and it was anything but an improvement. The post Help, my favorite hotel turned into a Hilton — and it charges hefty resort fees appeared first..
Michelle Wu is billed for an extra month of AT&T service. She pays it, hoping to get refunded
Rhonda Arnold and her daughter were looking forward to a lovely weekend at the Jersey Shore.
Audrey Claxton and her husband are about to depart on a cruise to Hawaii. But like many cruise passengers, they find it a burden to schlep their bags from their home to the ship. The post What are the best luggage valet services for cruise passengers?
Sofia Porter-Castro contacted our advocates with an awful travel story. We’d love to be able to help her out. But unfortunately for Porter-Castro, we can’t – because her situation is the result of a weather-related delay.
If you have to ask if you were wrong, you already know that the answer is yes. This certainly was the case for Tiara Sampson — or it should have been. Sampson’s story should be a warning to all travelers: Expect, and be prepared for, the worst — including delays on all legs of a trip.
Melanie Walker was kind enough to give up her family’s seats on an overbooked American Airlines flight from Philadelphia to Manchester, England. Or so she thought. The post They gave up their seats, but did American Airlines give up enough compensation?
Dinesh Gandhi’s receipt showing that he returned his rental car with a full tank of gas doesn’t persuade Dollar Rent A Car not to charge him for refilling the tank.
We turned our hosted comments off yesterday. Was I nervous about that
Bridges was one of many people who benefited by buying a bundle from the telecommunications company, which recently acquired DirecTV. It was a great deal, lowering his bill by $50 per month by adding a DirecTV satellite television package onto his existing AT&T phone and Internet service. But…
It’s not every day that a consumer advocate is called a traitor, but in the days leading up to the inauguration of perhaps the most controversial president in U.S. history, that’s exactly what happened
Patricia Barker has a “trivial” complaint about airline pricing that could be netting her carrier millions. A couple of days after getting a quote from Delta Air Lines, the price jumped — and fell again without warning. The post No, Patricia, your complaint is not trivial.
Susan White has requested assistance in getting flights for herself and her husband rebooked from Turkish Airlines to another airline that is not based in a country under a warning from the U.S. State Department
Ever wish you could take back your words? The post Take back your words appeared first on Elliott.
Although we almost never get involved in loyalty program cases, Nancy Taylor’s was an exception. And even though we tried to help, our advocacy team came up empty-handed.