Like much of humanity I’m disappointed if a day goes by without another incident of the US President Donald Trump opening his mouth and seeing how far he can get his foot into it.
When Jefferson Aikin and his wife take a “Wanna Get Away” flight on Southwest, they are bumped from the flight — and given compensation for only one of their airfares. Can our advocates help them do better? The post Don’t forget the first step to a refund: Ask for it appeared first on…
St. Augustine, Fla., founded in 1565, is the oldest continuously occupied European-established settlement within the borders of the continental United States and is a destination for history buffs. But in late November through January it is transformed into a magical destination during the Nights..
When Jennifer Gonsalves and a friend, Janine Balistreri, checked in online the night before a scheduled domestic flight from Mumbai to Aurangabad, India, on Jet Airways, they thought they were all set.
After Cathy Elliott’s repeated attempts to extract her client’s sizeable refund from Uncommon Journeys are rebuffed, she turns to our advocacy team for assistance. Why do we decide to bend our policy and assist this travel agent? The post An “Uncommon Journey” to a refund appeared..
When Brenda Alvarez’s flights to Costa Rica are canceled because of Hurricane Irma, she tries to secure a refund from American Airlines but it only offers 10 percent of the original cost of her flights. She wants to know if we can help her get more.
Lonely Planet’s second Cities Boo k is about to hit the shelves. In the first edition, I came up with Ten Cities that Didn’t Make the Cut. Cities that for an assortment of reasons I found really important, interesting or inspiring, but didn’t feature in the book
If you’ve ever said, “There ought to be a law,” then you’re one of a million frustrated consumers.
Chaya Friedman is receiving emails about another American Express customer. Can I make them stop? The post American Express keeps sending her information about someone else’s account appeared first on Elliott
When Rich Winer booked flights for himself and his wife on Lufthansa, he paid an extra $200 to reserve specific seats. Lufthansa confirmed in an email to Winer that he had reserved those seats. The post I didn’t get the specific seats I reserved, so what is my recourse
Over 100,000 people have been evacuated from the danger zone around Bali’s threatening Gunung Agung, an active volcano that last erupted in 1963.
When John Thompson lands in Washington D.C., he discovers that the last connecting flight to Boston has left without him.
It’s Canada’s 150th birthday, and I can’t think of a better way to mark the occasion than by spending some time in the country’s beautiful capital, Ottawa.
When Ramiro Cruz is prevented from boarding his flight home from Paris, he asks our response team to help him recover the cost of his new air ticket.
If I’ve heard Linda Limberger’s question once, I’ve heard it a hundred times. “I’m wondering if you could recommend trip insurance,” she asked
As any commercial airline passenger who had to contort her body into a economy class seat knows, airline seat pitch — a rough measure of legroom — has shrunk over the last several decades, from an average of 35 inches to as little as 28 inches.
When AT&T offers Enaruna Aideyan a special rate for two Samsung Galaxy S8+ phones, he jumps on it. Then AT&T refuses to honor the deal
Karen Coy-Romano books a nonrefundable hotel reservation using the travel website Amoma.com. A day after she receives her reservation confirmation, she notices it’s incorrect. The post I made a mistake booking a nonrefundable hotel
When Carrie Martin and her family arrive to their latest VRBO rental they are initially put off by the lack of cleanliness of the unit.
Most of the way across China we’ve followed the ‘highways,’ toll roads where you can cover lots of kms without interruption. About 40km out of Xining heading towards Zhangye the highway ends and we follow the often twisting and turning G227 for most of the day’s 336km drive. ▲ The descent from the Dabanshan tunnel
Join Vagabondish on Twitter and Facebook . Activity monitors are all the rage these days
After a disastrous cruise, Norwegian Cruise Line (NCL) issued $2,500 in vouchers to Jaihar Murli and his family. But the certificates expired after a year, as they usually do. The post Why won’t Norwegian Cruise Line extend this voucher for another year?
When Alex Baretta’s Google Pixel went on the blink, the company agreed to replace it with a refurbished mobile phone. Baretta isn’t happy with that resolution: He wants an entirely new phone. But he hasn’t had any luck convincing Google that it should provide him with one.
When Ulrike Lartey injures her shoulder, she is forced to cancel a trip to the Caribbean. But even though she has a valid travel insurance claim, Trip Mate refuses to pay it
When a tenant in Pamela Johnston’s New Jersey building needed a new washer and dryer, Johnston called American Home Shield, the company that provides the home warranty on the unit. Multiple contractor visits, dozens of hours on hold, three broken appliances, one broken pipe, and one police visit…
After spending two and a half years in the United States, Rohit Sud was excited to return home to India and surprise his parents with a flat-screen TV.
Rachel Vessey Gibson needs travel insurance. But her circumstances are special. “We’re waiting to adopt a newborn baby,” she says
Susan Spiewak had the not-uncommon experience of having her delayed baggage fail to follow her properly on a recent trip to the British Isles. Fortunately British Airways did not lose the luggage. It only failed to forward it properly in advance per her itinerary, despite many wasted minutes on the…
Join Vagabondish on Twitter and Facebook . Modern smartphones are not designed to be used as cameras. They’re thin, difficult to easily hold/balance in landscape mode, and are typically larger than most compact point-and-shoot cameras
Jennifer Schneider’s USAA Credit Card loyalty points are gone. Or are they? In fact, were they ever there