After bad weather forces Delta Air Lines to cancel Anna Vilnits’ flight, it offers her a goodwill gesture, but she rejects it and repeatedly insults the airline. Now she’s changed her mind. Can our advocates help her get Delta to reinstate its offer
When Simon Khin decides to purchase ground coffee worth $48 at the end of his recent plantation tour in Bali, he is startled to discover that he has actually been charged $4,800. But what was more shocking to Khin was Capital One’s refusal to permanently reverse this fraudulent charge. The post..
It’s been an incredible year for consumer advocacy. Beyond what anyone could have imagined. My advocacy team and I are shocked by this year’s numbers — but in a good way
Deborah Glotzer showed up for her recent Delta Air Lines flight from Boston to Seattle.
A year ago I was in San Francisco when the US election took place and Donald Trump won. I thought I’d done my bit to save the world by having him cursed – by the cursing grannies – in Hong Kong
Yarisa Smith knows she has a good travel agent. “He’s made cruises and European trips special,” says Smith, a manufacturer’s representative from Dallas. “His itineraries and attention to detail have made every trip flawless.
Rowena Cruz buys a membership in Palladium’s travel club but almost immediately regrets the decision.
Travelers make mistakes every day of the year. Believe me, I know. I’m one of them
When Beverly Hoff spots a lower price for her hotel, she asks Priceline to honor its “Best Price Guarantee.” But Priceline unexpectedly reverses its credit to Hoff’s account and wins a chargeback months later. Can our advocates persuade Priceline to return the credit to Hoff
When Paul Nahass’ son is locked out of a bed-and-breakfast in Montreal, he’s forced to find alternate accommodations.
Ask any technology expert about the future of artificial intelligence (AI) in travel and they’ll breathlessly tell you we’re on the verge of a revolution. The post For travelers, chatbots and AI can’t quite take you there appeared first on Elliott
There’s absolutely no shortage of books about North Korea, I’ve even tackled the subject myself in my book Bad Lands . Donald Trump’s recent forays into the topic, with his less than successful verbal assault on the country’s ‘Rocket Man,’ only focused even more attention on the rogue state. Kim Jong-un definitely won that one by describing Trump as a ‘dotard.’ ◄ Nick Danziger’s wonderful cover photo for In North Korea , how can you lose with goose-stepping-mini shorted-swords-women?
If you really want to see Alaska, you need wheels. Most visitors come to the Last Frontier on a cruise ship or a plane
Philip Paul comes down with a serious case of buyer’s remorse after he signs a contract with the Palladium Travel Club. Surprisingly, the company agrees to release him from the deal — which makes Paul’s next move so perplexing. The post Here’s why you should never report a credit card..
This just in: Reader complaints surged 24 percent last month from a year ago.
If you’re planning to fly Airberlin any time soon, consider traveling without luggage or shipping it ahead to your final destination. Our advocates and our forum members have been seeing a big uptick in cases involving missing and delayed luggage on Airberlin.
After Patti McGuire books a flight using air miles, she gets a breakdown of how the miles were calculated and isn’t happy. Can we help her retrieve some of her miles
When Beth Langston faints at the airport and is taken to the hospital, her nonrefundable trip to London is the first casualty. Is her refund DOA
There are some days we wish we could take every case that we receive. The fact is, we can’t.
If you travel alone, you already know this: You pay more. Hotel rates, cruise-ticket prices and tours quote rates based on double occupancy. Go alone and you’ll pay a single supplement that can double the cost of your vacation.
Considered by many to be the Paris of Eastern Europe, and arising from the two ancient crossroads towns of Buda and Pest, Budapest fascinates and delights on a multitude of unexpected levels while being one of Europe’s best values.
When Mike Foley cancels his resort reservation, Hotels.com promises him a refund. But more than a year later, his $1,400 is still missing. The post I’m still waiting for a refund from Hotels.com appeared first on Elliott
Here we go again. Congress is trying to pass yet another Federal Aviation Administration reauthorization bill, a rare opportunity to help airline passengers by enacting meaningful consumer protections. The post This bill makes it unlawful to remove passengers from planes.
We live in interesting times. A free press is under attack, consumer advocacy is a dying profession, and corporate America is almost literally laughing all the way to the bank with its ill-gotten gains
Subscription box services are all the rage right now. There are boxes for cosmetics , cooking, craft beer, doomsday preppers . I admit that I’ve been intrigued by all of them.
As you walk into the 4290 Bistro at the Crowne Plaza Palo Alto, in California’s Silicon Valley, you’ll see a plaque commemorating the property’s place in technology history. It was here that Internet pioneers Vint Cerf and Bob Kahn developed the TCP specification in 1973.
Both of Carlos DeLeon’s bags are broken, but Heys won’t fix them even though they’re under warranty. Why not? The post Two broken Heys bags, one broken promise appeared first on Elliott
When the Fang family arrived in Paris for a week-long vacation, their luggage didn’t. And wouldn’t.
I’m in to Uzbekistan now on Day 65, but here’s a quick catch up from Day 47 to 57 Day 49 – Dunhuang is famous for its Buddhist caves and for the Singing Sand Dunes.
It didn’t take the latest string of viral videos to convince Cynthia O’Leary. There was no need to see the near-riot at Fort Lauderdale-Hollywood International Airport or the passengers brawling on a flight at Burbank Bob Hope Airport