Is Roku trying to phish Richard Samuels? And if not, why is it giving him the silent treatment?
Brian Livings purchases a used car from Girard Nissan in Connecticut and within several days the vehicle becomes inoperable. Livings gets the car repaired per the dealership’s approval but now can’t get reimbursed. Can our advocates help sweeten the taste of the lemon he just bought?
A recent news.com story underlined why it’s not nice to have SSSS stamped on your boarding pass in the USA. It means you’ve been lined up for Secondary Security Screening Selection and getting shuffled into ‘Secondary’ in the US is often not a pleasant procedure. At the very least it can be a real time-waster although when I shuffled through my travel notes I discovered I did get those four Ss on a boarding pass once.
Look out — the hotel “convenience” wave is spreading.
Washington State’s Puget Sound area is famous for its moderate climate and postcard-perfect views of the Olympic mountain range. You’ve probably seen those gorgeous images of kayaks in the bay, a whale splashing in the distance, and, behind it all, snow-capped mountains.
Kengo Tashiro books two flights using Expedia which he cancels within 24 hours. He should be entitled to a refund, but several months later he still doesn’t have one. Why
When Southwest Airlines cancels Cameron Rostron’s flight and it can’t be rescheduled for several days, she asks to be rerouted.
After Samantha Gomez is denied boarding on a flight from Philadelphia to Palm Beach, Florida, she asks her airline for compensation. Why won’t it pay
Two years ago, Southwest abandoned a takeoff from Chicago to Columbus, Ohio, to remove Peggy Uhle from a flight. The post Southwest is still taking this passenger under its wing appeared first on Elliott.
When Wesam Azaizeh arrives safely home, he realizes that his luggage didn’t make it.
I’m now in Turkey on Day 88 of my Silk Road with an old British sports car journey and I’ve just posted on how friendly the Iranians were on my trip across that intriguing country, with my daughter Tashi often at the wheel. ◄ And shopping for bread when we stopped in the small town of Bojnurd.
Heather Gorawski says she never lied about her nationality when she visited Nicaragua recently. But she didn’t go out of her way to reveal she was American, either. The post Is it safe to travel abroad in the Donald Trump era?
Our organization employs many writers, editors and production people.
Rachel Broughten booked a cruise on Royal Caribbean, but the cruise line incorrectly charged her credit card for an extra payment — because her travel agent gave the line the wrong credit card number. The post My travel agent charged my card for someone else’s cruise appeared first on..
Never heard of Yichang?
Skyye Watson’s Nissan Rogue vibrated when she stepped on the gas pedal, an annoying but fixable problem.
Comcast had a surprise for Peter Hoagland at the end of 2016 — and it wasn’t a good one. The cable giant first raised his bill by 40 percent. He asked it to reconsider the raise, and it agreed to lower his bill to $103 a month.
A lack of handicapped facilities on Amtrak makes Anne Evans’ journey through the American West a nightmare. Is she entitled to a refund? The post I struck out with Amtrak’s Empire Builder appeared first on Elliott.
When our research team saw the email from Costco, we wondered whether we were inhabiting an alternate reality — and why it isn’t the norm. Not only did Costco notify us of a personnel change that required a contact update, but it supplied us with the correct information for the new contact,…
Kathy Davis volunteers to give up her seat on an oversold Spirit Airlines flight.
Sheila Addiego’s wedding anniversary is not going well because the battery in her rental van died. Is she entitled to a full refund? The post After van problems “ruined” our vacation, why won’t Avis offer a refund?
The New York City Marathon draws visitors from all over the world to run through the five boroughs of the city. Among those who competed this year was Milton Lorig, who reserved lodgings through Airbnb for his stay. At least, that’s what he thought
Daniel Mann’s problem with AT&T should have been easy to resolve. Yet it wasn’t — because he made it impossible.
When Brett Harris returned his rental car intact to E-Z Rent-A-Car in Portland, Ore., he had no idea that three weeks later he would be threatened with legal action for damage to the vehicle. The only problem: The date on the report showed that the damage happened after he had already returned…
When Dan Presser bought a NordicTrack treadmill for home workouts recently, he wanted to make sure it would work. So he agreed to pay for an optional insurance policy from the company to cover the equipment. Little did he know it wasn’t the only “upsell” NordicTrack would pull that day.
“They’re ripping you off.” The post Go ahead, copy me. I love it! appeared first on Elliott.
The Department of Transportation fined airlines $4.5 million and issued 23 consent orders in 2016. But it isn’t clear whether these actions are benefitting the passengers they’re supposed to protect. Industry watchers say the numbers don’t tell the full story — something you already know if you’ve…
Cruise ships are notorious for adding unwanted fees and surcharges to their guest folios, but one stands above them all: The mysterious minibar charges in Peter Hoagland’s cabin.
Judith Aplis and her husband had the perfect case against Thrifty after they returned their rental and found a mysterious charge they didn’t approve. Except for one thing: No paper trail.
When your commanding officer says you can’t take a scheduled vacation, you have no choice. The post Army denies leave, Aon denies a claim, but the war is just beginning appeared first on Elliott