Emily James thought that participating in an international volunteer program would be the perfect way to experience a new culture, make new friends and see the world. The post A volunteer mismatch leads to a sudden end to this trip to Italy appeared first on Elliott.
When Joan Cooper reads negative reviews of her hotel, she asks Booking.com to cancel her reservation, but it doesn’t — and the hotel treats her as a no-show guest. Can our advocates help Cooper recover her hotel fee?
When Kimberly Button drove her RV to Glacier National Park in Montana this summer, she expected relief from her muggy home town of Orlando. “We assumed that we’d have mild temperatures,” she says. “We couldn’t have been more wrong.” The post How climate change is affecting travel — and what you…
When Leonard Smith had an accident with his 2016 Mini Cooper Clubman, he thought his auto insurance policy at American Family Insurance (AFI) would cover the damage — until the insurance company disputed part of his claim. The post Unfortunately, this case needs a lawyer — not a consumer…
Samuel Lisenco needed to go to Texas for a wedding, so he booked a flight on American Airlines with a connection in Dallas. But crew scheduling issues caused American to cancel his onward flight, and he ended up back home.
It was supposed to be the trip of a lifetime for Marion Aymie and her husband. But their plans ran aground when Princess changed the cruise schedule
My recent critique of the phrase “for your convenience” in the hospitality industry brought out angry hotel managers, who insisted they were providing a convenience to their guests and that I was all wrong. The post “You are clearly missing the big picture” appeared first on Elliott.
It’s a standard piece of political advice that you should never hold a referendum or any other vote you don’t need to if you don’t already know the result.
The amazing Nancy Hatch Dupree died, aged 89, on September 10. There were fine obituaries for her in The Economist and The New York Times and many other places. I never met her, but I certainly knew her most famous book very well indeed: An Historical Guide to Afghanistan was published in the 1960s
When Robert Wilija’s flight was delayed, he was promised 2,400 euros ($2,827) and reimbursement for out-of-pocket expenses as compensation.
If there were a movie titled “Escape from Hawaii,” Chaya Friedman could be the star. She and her husband are stuck on the island of Molokai and miss their connection in Honolulu to get home to the Chicago area
Late last week, we crossed the $25,000 mark, capping another successful fundraiser. Thank you! The post You did it! appeared first on Elliott
Kip Anderson’s General Electric refrigerator has suffered a catastrophic failure. But she’s not happy with GE’s resolution — and we don’t think we can help her get a better one
When WOW Air cancels Bruce Nelson’s flight, he should have received immediate compensation under European consumer protection rules. So why is he still waiting six months later?
When Jeff McCabe found two charges by Comcast on his credit card one month, he disputed one of them. But over the next three months, he found himself fighting Comcast over the duplicate charge.
The number of consumer complaints soared to an all-time high in June, with the airline industry providing most of the lift. The post In record month for complaints, airline grievances take off appeared first on Elliott.
Temecula may be one of California’s best-known wine regions, but I’ll always remember it for something else: the fresh fruit we harvested on a recent visit to this out-of-the-way Southern California destination. That’s right, we saw the horde of tourists go one way, and we went in the other…
When there is a death in the immediate family, those who are grieving are oftentimes released from their obligations.
When Jon Dobson tries to get a bereavement rate on a Virgin Atlantic ticket, the airline forces him to purchase a high-priced ticket at the last minute but promises a refund for the difference between his airfare and a bereavement fare if he sends its agents the death certificate. But when he does…
It’s wonderful that you can still find places that a. amaze you and b.
Maria Garcia contacted us with a gloomy birthday tale. She and her adult children booked a reservation at a hotel on the rugged California coast to celebrate the occasion
Can we talk about entitlement? The post No, you’re not entitled to that. Here’s why
There’s no such thing as a free lunch — or in Mark Spurgeon’s case, a free cruise. The post I sat through the timeshare presentation so where is my free cruise? appeared first on Elliott.
Jessica Buczkowski saw a really good price online for a popular insulated cup that she wanted. She didn’t ask herself why the price was so much lower than everyone else’s
Think air travel is a nightmare? Wake up.
Do you suffer from verbosity? Unfortunately, this long-winded style of communication can be disastrous to advocacy efforts. As consumer advocates we know that there is a well-tested formula to a successful mediation between a consumer and a company — and it all begins with a well-worded letter of..
After Keith Murphy checked out of his Marriott hotel room, he was charged a $250 fee for smoking in his room and $43 for taxes on the fee, but there wasn’t any smoking in the room — so why is Marriott billing him?
After Keith Murphy checked out of his Marriott hotel room, he was charged a $250 fee for smoking in his room and $43 for taxes on the fee, but there wasn’t any smoking in the room — so why is Marriott billing him? The post This hotel charge has me fuming! appeared first on Elliott
Ann Trehub is a self-advocacy success story. When her mother’s out-of-warranty TV stopped working, she used our company contacts to find a sympathetic ear at the manufacturer. When the TV couldn’t be fixed, they did something unexpected
Roseanne Bloom and her family were looking forward to enjoying a Christmas holiday in Turks and Caicos, but when she requested that nuts not be served on the plane because of her sons’ allergies, the only travel they had to look forward to was a drive home. The post American Airlines’…