Author Archive for audingula

A volunteer mismatch leads to a sudden end to this trip to Italy

Emily James thought that participating in an international volunteer program would be the perfect way to experience a new culture, make new friends and see the world. The post A volunteer mismatch leads to a sudden end to this trip to Italy appeared first on Elliott.

How climate change is affecting travel — and what you can do about it

When Kimberly Button drove her RV to Glacier National Park in Montana this summer, she expected relief from her muggy home town of Orlando. “We assumed that we’d have mild temperatures,” she says. “We couldn’t have been more wrong.” The post How climate change is affecting travel — and what you…

Unfortunately, this case needs a lawyer — not a consumer advocate

When Leonard Smith had an accident with his 2016 Mini Cooper Clubman, he thought his auto insurance policy at American Family Insurance (AFI) would cover the damage — until the insurance company disputed part of his claim. The post Unfortunately, this case needs a lawyer — not a consumer…

“You are clearly missing the big picture”

My recent critique of the phrase “for your convenience” in the hospitality industry brought out angry hotel managers, who insisted they were providing a convenience to their guests and that I was all wrong. The post “You are clearly missing the big picture” appeared first on Elliott.

Australia’s Same Sex Marriage Survey

It’s a standard piece of political advice that you should never hold a referendum or any other vote you don’t need to if you don’t already know the result.

Nancy Hatch Dupree & Afghanistan

The amazing Nancy Hatch Dupree died, aged 89, on September 10. There were fine obituaries for her in The Economist and The New York Times and many other places. I never met her, but I certainly knew her most famous book very well indeed: An Historical Guide to Afghanistan was published in the 1960s

Where is my refund, Hawaiian Airlines?

If there were a movie titled “Escape from Hawaii,” Chaya Friedman could be the star. She and her husband are stuck on the island of Molokai and miss their connection in Honolulu to get home to the Chicago area

You did it!

Late last week, we crossed the $25,000 mark, capping another successful fundraiser. Thank you! The post You did it! appeared first on Elliott

A berry good time in Southern California, Temecula edition

Temecula may be one of California’s best-known wine regions, but I’ll always remember it for something else: the fresh fruit we harvested on a recent visit to this out-of-the-way Southern California destination. That’s right, we saw the horde of tourists go one way, and we went in the other…

If a policy is unwritten, does it really exist?

When Jon Dobson tries to get a bereavement rate on a Virgin Atlantic ticket, the airline forces him to purchase a high-priced ticket at the last minute but promises a refund for the difference between his airfare and a bereavement fare if he sends its agents the death certificate. But when he does…

A recipe for resolution failure: too many words, not enough information

Do you suffer from verbosity? Unfortunately, this long-winded style of communication can be disastrous to advocacy efforts. As consumer advocates we know that there is a well-tested formula to a successful mediation between a consumer and a company — and it all begins with a well-worded letter of..

This hotel charge has me fuming!

After Keith Murphy checked out of his Marriott hotel room, he was charged a $250 fee for smoking in his room and $43 for taxes on the fee, but there wasn’t any smoking in the room — so why is Marriott billing him?

This hotel charge has me fuming!

After Keith Murphy checked out of his Marriott hotel room, he was charged a $250 fee for smoking in his room and $43 for taxes on the fee, but there wasn’t any smoking in the room — so why is Marriott billing him? The post This hotel charge has me fuming! appeared first on Elliott

American Airlines’ response to this traveler’s request is a bit nutty

Roseanne Bloom and her family were looking forward to enjoying a Christmas holiday in Turks and Caicos, but when she requested that nuts not be served on the plane because of her sons’ allergies, the only travel they had to look forward to was a drive home. The post American Airlines’…