Oh you’re ‘climbing the wall’ – fan qiang – the Chinese journalist commented. I was indeed, I was using a VPN – Virtual Private Network – to ‘climb over the Great Firewall of China.’ China is the most notorious of the countries in the world which spend a great deal of time and energy preventing their citizens from seeing things they shouldn’t on the internet.
First, Michele Matarese’s flight was canceled. Then it was delayed for for two days.
Maybe Léo Siqueira should write for our site. He’s used to not getting paid for his work.
These are challenging times to be a customer. The post Who will protect you
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Ed Samson is a “no-show” for his Hotwire rental in San Juan, Puerto Rico. Why won’t Dollar Rent a Car refund his money? The post Dollar said I was a ‘no-show’ and took my money appeared first on Elliott.
One delay of Nora Rousso’s Aer Lingus flight from Paris to Dublin leads to another, and now her return flight is delayed an entire day. Is she entitled to any compensation? The post Persistence pays off for this Aer Lingus delay appeared first on Elliott.
Gerald Golden upgrades to an iPhone 7, with the promise that it will be “free.” It’s not.
When Barbara Leary went through the full-body scanner at Manchester-Boston Regional Airport recently, her hip replacements set off the alarm. She was directed to another line, where she underwent a physical search by a Transportation Security Administration agent. The post The TSA’s new pat-downs…
If the recent news from Washington isn’t a little unsettling, maybe you should look again. A new administration has brought some unconventional thinking to the Oval Office, and the repercussions could be felt for years by American consumers. The post In the Age of Laissez Faire regulation, the…
oyce Kosofsky was in Nairobi visiting her daughter when she received the tragic news that her mother had died back in Boston, 7,000 miles away. The post Bereavement fares have been laid to rest. Our condolences.
American travelers fear they’ll be left to fend for themselves when they hit the road this year — and for good reason. The post Will consumer-friendly initiatives fizzle under Trump?
Jason Clements and his new wife planned the perfect honeymoon in Ireland, including tickets from Phoenix to Dublin via Philadelphia on American Airlines and British Airways, purchased through the online travel site CheapOair (a brand of Fareportal). They even purchased trip protection insurance….
When Paul Whittall plans a trip for his son on American Airlines, he is disappointed when it becomes a trip in vain. A canceled connection with no available flights leaves only one option — to return home. American offers a voucher — but that is not enough.
When Hurricane Matthew wipes out Joanne LeBlanc’s vacation at an Interval timeshare, Interval refuses to give her a refund for her deposit or allow her to reschedule her stay without making additional payments.
Kelly Lewis is worried. With a controversial new administration in power, she’s concerned that consumers like her will suffer. And for good reason
While many of us are technologically savvy and can instantly recognize an email or internet scam, there is a vulnerable population that can’t. The post No, Grammy, don’t click on that link! appeared first on Elliott.
Travel agents are supposed to help. But Rachel Jordan could be forgiven for thinking otherwise when her agent couldn’t — or wouldn’t — straighten out the ticketing errors United Airlines made with her family’s flights
If a picture is worth a thousand words, then Maria Telegdy’s photos from her recent stay at a Relax Inn would make for a disturbing novel. Since we don’t have space for a novel here, we’ll just have to summarize her case and share the images with you. The post My hotel is being used as Section 8..
Gabriele Russo began suffering from diarrhea and fever after a week in Peru. Why won’t his travel insurance company, Globelink, pay his claim
When James Shapiro’s flight is delayed and then canceled, Spirit emails him an offer of a free replacement ticket — but doesn’t follow through on its promise. Can our advocates shake loose from Spirit a refund for Shapiro’s substitute flight? The post I just want a refund for my flight
When is an e-ticket not an e-ticket? Liz Fouksman found out the hard way when KLM refused to honor her reservation, forcing her to buy a new ticket. The post When a ticket change goes awry, will I be stuck in Amsterdam
Tom Culo wants us to pursue United Airlines for holding his 10-year-old son without his consent for an extended period of time on board a plane.
Kerry Wilton is mad at this site. She had a problem with a business, turned to our advocacy team for help, and didn’t like our answer.
Cathryn Daniels moves, but when UPS doesn’t know how to find her, she loses a package. Can the company help her recover her lost item? The post Uh oh! My address doesn’t exist.
After the recent terrorist attacks on Brussels, Kenneth and Nancy Temkin thought they could cancel their Viking River Cruise and receive a full refund. After all, they had travel insurance that was supposed to see them through emergencies. The post Why won’t Trip Mate pay our insurance..
When Robert Gregory leased a car from Renault Eurodrive for his 26-day trip through Europe, the car’s GPS went dark as he crossed the border into Denmark. Unable to load the missing country maps, Gregory used Google Maps on his cell phone and incurred $175 in international data charges. Can he get…
Ashley Blake’s car accident this summer was one of 259,983 reported in Florida this year. But we hope her experience with her insurance company was less routine. The post Two ridiculous tales of a wrecked insurance claim appeared first on Elliott.
Kathleen Dowsek’s case is like a favorite movie you watch over and over. You’re not even sure why you watch the film, but there’s something about it that fascinates you.
When the news broke Thursday that Wells Fargo was defrauding its customers by opening fake accounts in customers’ names to meet aggressive sales goals, it came as a blow to many. The post What the Fargo? Why it’s time to break up with your bank appeared first on Elliott.