Author Archive for arkxrzlizmff

It’s been a crazy year for consumer advocacy. Here’s what happened to you — and us.

Whew. 2017 definitely had its ups and downs — for consumers in general and for this site. Reactions to corporate policies, new political situations, violence and terrorism, and extreme weather conditions all contributed to a changing climate for consumer advocacy, as did internal challenges in…

A warning about credit card holds when you travel

When Perry Capurro rented a car from Hertz in Harrisburg, Pa., he got an early surprise: a required $200 “authorization” on the reservation. “They were difficult to deal with the whole time, and they do not release the hold until midnight,” he says. So what’s with the “hold”

Hey TAR Airlines, where’s my ticket refund?

TAR Airlines offers Michael Fried a refund or a generous credit after it cancels his friend’s flight. Why won’t it do what it promised? The post Hey TAR Airlines, where’s my ticket refund?

How to survive a marathon flight

Surviving long-haul flights wasn’t Akshay Nanavati’s top concern as a Marine. Nanavati, who served as a communication liaison in Iraq, worried more about what would happen after the 15-hour trip from San Diego to Baghdad. The post How to survive a marathon flight appeared first on Elliott.

Epic Drives of the World

I played a small part in Lonely Planet’s new Epic Drives of the World book, each chapter features a longer report on one ‘epic drive’ and three smaller features on related drives. ▲ The shattered tyre is a reminder of what can happen if you don’t take care of them when you’re driving the Gibb River Road.

These global nomads make the world their home

What if your vacation never ended? That’s a serious — and timely — question. It’s the peak of the summer travel season, and if you’re at the beach right now, you’re probably reading this and thinking, “I don’t have enough vacation time.”

Not “100 percent satisfied” with my new dishwasher. And what’s this $135 shipping fee?

When Scott Cady tries to invoke Abt Electronics’ “100 percent” satisfaction guarantee, he’s hit with a $135 shipping fee. Does he really have to pay to return the appliance? The post Not “100 percent satisfied” with my new dishwasher

Mamma Mia! No tour of Italy and no refund

When Doreen Hogle and her husband are forced to cancel their trip to Italy, Expedia offers them credit for their Alitalia air tickets, which expires on a specified date. But that date is coming up, and the Hogles haven’t been able to use the credits to rebook the trip through Expedia. Can our..

No transit visa — and now, no refund

When Gurvinder Sandhu bought airline tickets for himself and his girlfriend, Veerpal Kaur Sidhu, for a trip from Toronto to Melbourne, Australia, via Houston and Auckland, New Zealand, it didn’t occur to him to ask about the paperwork they would need to travel.