When Ericka Wilson and her sister plan a girls’ getaway to San Juan, they aren’t expecting grand luxury at their Airbnb rental — but they do expect to be able to lock the front door. Now they want a refund after their three-hour stay
Like its painted desert landscapes, New Mexico is always different, always mysterious.
When Joel Brown checks into his Airbnb rental, he quickly finds he needs to check out. When the host puts him in an alternative accommodation, it isn’t suitable
Kathleen Mastergeorge says that she and her husband were “harassed” and “bullied” off their American Airlines flight by the lead flight attendant. She wants compensation for the cost of the flight.
After a bungled order, Dell promises Mark Chmielewski a $50 coupon with no expiration date. So why did his coupon just expire? The post Dell’s coupons expire, even when they don’t say it appeared first on Elliott
When Scott Cady tries to invoke Abt Electronics’ “100 percent” satisfaction guarantee, he’s hit with a $135 shipping fee. Does he really have to pay to return the appliance? The post Not “100 percent satisfied” with my new dishwasher
When Doreen Hogle and her husband are forced to cancel their trip to Italy, Expedia offers them credit for their Alitalia air tickets, which expires on a specified date. But that date is coming up, and the Hogles haven’t been able to use the credits to rebook the trip through Expedia. Can our..
Charles Brown and his partner booked a villa in St.
Join Vagabondish on Twitter and Facebook . We watched mesmerized and shivering, just off the side of an empty two-lane road as three moose grazed lazily alongside a herd a hundred or so bison
When Gurvinder Sandhu bought airline tickets for himself and his girlfriend, Veerpal Kaur Sidhu, for a trip from Toronto to Melbourne, Australia, via Houston and Auckland, New Zealand, it didn’t occur to him to ask about the paperwork they would need to travel.
It’s a great time to break free from the tyranny of your mobile operating system. But which one
When things go wrong with an online travel agency — and they often do — we assume it’s the result of incompetence.
If your New Year’s resolution includes a financial tune-up, then you’re probably about to pull your “free” credit report.
Once a month, I feature your best comments in a post. We could do that today
Ask Richard Brigleb about gift cards, and he’ll tell you about the $200 worth of plastic for a wine store and local restaurant he just found in his kitchen drawer. The post Are gift cards better for you — or better for the business? appeared first on Elliott
When Rosemary Kukla opened this month’s Comcast bill, she was in for an early Halloween surprise. “I was being charged another $19 for Showtime,” says Kukla, a retired grocery store worker from Lansdale, Pa. “We never ordered Showtime.” Kukla isn’t alone.
Olivier Coispeau booked a one-night stay on Priceline.com at the Holiday Inn Garden Court A1 Sandy-Bedford, near Cambridge, England. But when he and his family arrived at the hotel, they were in for a surprise. The post Priceline tells a half-truth, then tap dances around it appeared first on…
I’ve always said the best cases are the ones where consumers fix their problem themselves, and that’s especially true for Jeff Smith. The post How one “disappointed” Dish customer fixed his own problem (and you can, too) appeared first on Elliott.
All David Weaver wants is a little reason. The post “If we make an exception for you, we will have to do it for everybody else” appeared first on Elliott.
After Dawn Polvorosa spends hours on hold, Hotels.com promises her $250 in compensation for her trouble. Although the company fixes her initial problem, the make-good offer is missing in action
Kathy Wymore wants to know if she’s being scammed.
When Angie Orth planned a dream destination wedding in the Bahamas, she had no idea what a nightmare it would become. And when the Bahama Beach Club resort failed to deliver the event she planned, she turned to us for help. The post Bahama Beach Club wrecked my destination wedding — and then..
Don’t get too comfy, corporate America. Last month’s dip in consumer complaints was only temporary
How far will a car rental company go to get a customer to buy its highly profitable “optional” insurance policy? If you said, “Too far,” then you must know Cheryl Manzo
Just the mention of the word Divi Resorts is enough to make our readers a little nauseous. The post What should I do about this Divi deception?
After months of debate over the Federal Aviation Administration reauthorization bill, and at an apparent impasse over privatizing air traffic control, Congress has settled on a compromise — with some unexpected benefits for the average air traveler. The post Newly passed air travel legislation is…
Or Chornobyl? That’s the Ukrainian spelling and that’s where the deadly nuclear reactor is located
Sharon Strelzer’s parents have been Marriott Rewards members for 16 years. But when she tried to use their points recently, they were all gone. The post How Marriott saved my parents’ rewards appeared first on Elliott
On June 12, the nation was shaken again by yet another mass shooting. This time, a gunman opened fire at the Pulse nightclub in Orlando, taking the lives of 49 people. The post The ripple effects of human tragedy in Orlando appeared first on Elliott.
When Duc Nguyen returns his Avis car rental, the company claims he scratched the roof and sends him a bill. Is this for real?