Author Archive for arkxrzlizmff

Not “100 percent satisfied” with my new dishwasher. And what’s this $135 shipping fee?

When Scott Cady tries to invoke Abt Electronics’ “100 percent” satisfaction guarantee, he’s hit with a $135 shipping fee. Does he really have to pay to return the appliance? The post Not “100 percent satisfied” with my new dishwasher

Mamma Mia! No tour of Italy and no refund

When Doreen Hogle and her husband are forced to cancel their trip to Italy, Expedia offers them credit for their Alitalia air tickets, which expires on a specified date. But that date is coming up, and the Hogles haven’t been able to use the credits to rebook the trip through Expedia. Can our..

No transit visa — and now, no refund

When Gurvinder Sandhu bought airline tickets for himself and his girlfriend, Veerpal Kaur Sidhu, for a trip from Toronto to Melbourne, Australia, via Houston and Auckland, New Zealand, it didn’t occur to him to ask about the paperwork they would need to travel.

Are gift cards better for you — or better for the business?

Ask Richard Brigleb about gift cards, and he’ll tell you about the $200 worth of plastic for a wine store and local restaurant he just found in his kitchen drawer. The post Are gift cards better for you — or better for the business? appeared first on Elliott

New ways to avoid surprise subscription TV bills

When Rosemary Kukla opened this month’s Comcast bill, she was in for an early Halloween surprise. “I was being charged another $19 for Showtime,” says Kukla, a retired grocery store worker from Lansdale, Pa. “We never ordered Showtime.” Kukla isn’t alone.

Priceline tells a half-truth, then tap dances around it

Olivier Coispeau booked a one-night stay on Priceline.com at the Holiday Inn Garden Court A1 Sandy-Bedford, near Cambridge, England. But when he and his family arrived at the hotel, they were in for a surprise. The post Priceline tells a half-truth, then tap dances around it appeared first on…

Bahama Beach Club wrecked my destination wedding — and then I was stalked

When Angie Orth planned a dream destination wedding in the Bahamas, she had no idea what a nightmare it would become. And when the Bahama Beach Club resort failed to deliver the event she planned, she turned to us for help. The post Bahama Beach Club wrecked my destination wedding — and then..

Shaken down by a car rental agent

How far will a car rental company go to get a customer to buy its highly profitable “optional” insurance policy? If you said, “Too far,” then you must know Cheryl Manzo

Newly passed air travel legislation is ‘an amazing win for consumers’

After months of debate over the Federal Aviation Administration reauthorization bill, and at an apparent impasse over privatizing air traffic control, Congress has settled on a compromise — with some unexpected benefits for the average air traveler. The post Newly passed air travel legislation is…