Purgatory sounds like a scary anecdote from Mrs. Olson’s Sunday School class. As in, “If you sin, you will end up skiing the slopes of Purgatory for all eternity.” That wouldn’t be such a bad thing, come to think of it
When Vance Luke bought an airline ticket for his daughter, he added optional “Ticket Protection” through International Travel Network (ITN). So when his daughter was hospitalized just before her trip, he expected that she would get a full refund for the cost of the ticket. The post What kind of..
Journey – An Illustrated History of Travel from Dorling Kindersley bills itself as ‘a must for every armchair traveller’ although it probably needs a warning that you’re going to need a big armchair. It is a substantial tome.
When Stephen Oualline and his daughter arrived at the gate in Kona, Hawaii, for their Alaska Airlines trip San Diego, they were told that the plane had already departed. After a rebooking and an unplanned overnight in Oakland, Calif., Oualline wanted the airline to reimburse him for the money he…
Carol Broaddus got an early Christmas present this year.
On Black Friday, Carol Broaddus sees a fabulous online deal for a shiny black KitchenAid mixer. With visions of all the tasty Christmas cookies she can create with this new machine, she quickly orders it. But now just days before the holiday, why aren’t there any confections being made
Larry Bonistalli is a determined father. When his son’s fiancée suffers a sudden stroke right before their wedding and honeymoon, Bonistalli resolves to retrieve the money that the couple spent on the uninsured trip. Can we help him with this quest
Sometimes, travel isn’t fun. Jane Hatch’s last-minute winter flight from Baltimore to Milwaukee was for the worst reason of all
Susan Morin books a trip to Las Vegas through Sun Country Vacations for herself and her husband, but the agent has them departing on the wrong day. Can we help her get reimbursement for the ticket change fees
Vivian Mello’s vacation rental in Maui is uninhabitable.
When Anne Maertz receives emails from Expedia indicating that her upcoming flight on Norwegian Airlines is “booked and confirmed,” she takes the online travel agency at its word. But when she arrives at the airport, Norwegian claims that she doesn’t have a ticket. Can our advocates help her get a…
Leslie Hillandahl and her husband received an unpleasant surprise recently, when they tried to check in for their return flight from Italy.
Robin Stanley’s letter to us was one of the most gratifying we’ve received.
If you’ve been watching our monthly complaint numbers and wondering, “How much worse can it get for American Airlines?,” here’s your answer: much worse.
Jack Buckley books a trip to Ireland and the U.K, but his anticipation fades after terrorists attack England. Now he wants to know if he can just skip the London side trip on his Aer Lingus ticket. The post I don’t want to go to England anymore
In Skyfaring – his 2015 best seller on the mystery and magic of flight – BA 747 pilot Mark Vanhoenacker told how he did it. Now in this 64-page addition to the Quercus series of ‘how to do it’ books he tells us how to do it ourselves
When Kamuran Alpural returned his broken refrigerator to Sears, the company promised him a refund of $1,000. Sears provided him with a transaction confirmation indicating that the refund had been issued to his account at Commerce Bank
When Stephanie Slovon discovers that her hotel room is infested with insects, she immediately checks out, but is stung by Hotels.com’s refusal to issue her a refund. Can some buzz from our advocates in Hotels.com’s ear produce some compensation for Slovon
When Katie Kubitskey made plans to attend a friend’s destination wedding in Izmir, Turkey, last summer, she never imagined she’d need travel insurance. The post Why travel insurance can save the day appeared first on Elliott.
Kevin Shaw’s property management company wants him to pay $3,600 for breaking his lease, even though it told him he could do it.
If you travel abroad this summer, look out for visa trouble. The post Avoid visa problems this summer
How much should you trust what a car rental employee says when you’re told a scratch on the vehicle won’t be an issue? Jason Puerner learns the hard way that the employee’s spoken assurance won’t protect you from a big repair bill
Martha Mayakis booked business class seats on Norwegian Air Shuttle, through Travelocity. After she booked and paid, she researched the airline’s seats. She was disappointed when she discovered that Norwegian Air Shuttle business class seats are just slightly larger than its economy class..
◄ It may not be totally original, like the Pingyao City Walls, but the City Walls of Xian stretch for 14km and you can rent bicycles and ride a circuit. They cost 200 RMB (about US$30) refundable deposit and 45 RMB (about US$6.50) for two hours ◄ The walls are very impressive, but apart from the corner towers and ramparts there’s a lot to see below the city walls whether it’s temples, historic buildings or simply the Xian city life. I even spotted a couple of apartments which I thought might be interesting places to live and there are lots of restaurants, cafes and bars to spy on.
How does a nonrefundable airfare become refundable?
DirecTV promises Glenn Brasch a “free” baseball package. Then it charges him, and when he tries to cancel, it hits him with an early termination fee
There are things we won’t do. Unfortunately, from time to time disappointed consumers contact us asking us to use our platform — and our clout — to do these things. When that happens, our answer is a polite “no.” The post This isn’t how we operate appeared first on Elliott
Of course a lot of our Silk Road travel – and we don’t even really start on the Silk Road until we get to Xian – is actually on the road. Part 1 of some ‘on the road’ shots. The trip has featured in an Australian Financial Review article
Even though Sampath Radhakrishna cancels his son’s airline ticket within 24 hours, his refund is missing in action.
Koren Perry wants to know why Southwest Airlines is charging her a fee to change her flight from Las Vegas to San Diego when it’s not charging anyone else on her flight to do so. Can our advocates unearth the answer — or fair treatment from Southwest — for Perry?