Delta’s Cantarutti: “We don’t have to choose to be profitable versus having happy customers”
Perry Cantarutti is the vice president for sales and customer care at Delta Air Lines, the airline’s top customer-service position. I wanted to find out his tips for getting better customer service from an airline — particularly his. So I asked.
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Delta’s Cantarutti: “We don’t have to choose to be profitable versus having happy customers”