Like many travelers looking for bargains, Alan and Julie Mitchell were looking for a cheap, convenient place to stay when they made a reservation for their trip.
Rebecca Johnson has a lawyer. Her case has gone to trial.
A pickpocket stole Mim King’s wallet on a recent visit to San Francisco.
Yvette Law Lui pays extra for her seat assignments on Virgin America. She doesn’t get them. Is she entitled to a refund?
Remember my interview with Rob Siefker, the head of customer service at Zappos? Sure you do. How could you not click on a headline like If Zappos ran an airline
When Payless double-charges Marena Henne for fuel, she calls on a consumer advocate for help. Is her bill fixable? The post Payless asked me to pay twice for fuel appeared first on Elliott.